Customer services

Customer services

Putting customers first

We are committed to improving customer services and the customers experience when making contact with us.

We want to make this page as user friendly as possible, so if you have any comments or can think of some information you would like to see, please contact us.

Customer service standards

An introduction to our customer service standards

To demonstrate our commitment to improving customer service and the customers experience when making contact with us, we have created a set of Customer Service Standards.

We recognise that there are areas of the Council that already deliver excellent service, and we want to make sure that all services are delivered to these high standards.

We want you to be able to challenge us when we do not meet our Customer Service Standards.

The Customer Service Standards will be reviewed every year to make sure they apply as the organisation develops.

To download your copy of the Customer Service Standards in PDF format, please click here. Alternatively, to view the standards online, click here.

Have your say

Complaints, comments and compliments

Have Your Say is your way of telling us what we need to know, whether it be a formal complaint, a comment or a compliment.

Have Your Say will also enable us to collect and monitor your opinions about our services and our staff.

For more information on making a complaint, comment or compliment click here.