What Do I Need to Tell You When I Report a Repair?

When you report a repair you need to tell us:

• Your name, address and home phone number if you have one. Leaving your phone number will help us if we need to contact you
• As full a description of the problem as possible
• When it would be convenient for the work to be done
• Details of any special needs; for example, if it might take you a little bit longer to answer the door
• Whether you would like an appointment.

If in doubt about the offer of an appointment, please ask when you report the repair.