Frequently Asked Questions
This will depend upon the kind of repair. As a rule of thumb, 28 days is often considered reasonable for repairs that are not urgent, and for urgent repairs it's often one to two days.
Payments will usually take two working days to reach your account (i.e. excluding Saturday, Sunday and Bank Holidays), so please make sure you pay in good time, before your Council Tax, Business Rates, Rent or invoice is due.
If you let out a room in the house in which you live yourself your tenant is treated as a lodger and has very few rights in law. You will not have to go through court proceedings to evict and you can adjust the rent as you please
Assuming you are happy for your present tenant to remain you have two choices. You can either offer another fixed term contract and both parties, assuming they agree, will be bound by those terms for that period.
Alternatively you can let the present tenancy roll on (Periodic tenancy)
By issuing a new shorthold the landlord gains the security of another fixed term but may incure additional administrative costs & will not be able to regain possession of the property until the end of the fixed period. In addition some agents may charge the tenant an additional fee. This can annoy tenants who may be less willing to renew next time.
By creating a periodic tenancy (allowing the tenancy to roll on) reduces costs and can make it easier for landlords to gain possession should they wish to.
You can dispose of a certain amount of asbestos yourself at the Recycling and Household Waste Site in Coalville with a free permit. Permits are available through Leicestershire County Council online or by calling 0116 305 0001. Alternatively, you can pay a specialist private contractor to remove and dispose of your asbestos.
It is outlined in the section 106 agreement that any 'exception site' development must be kept for local people and this is legally binding to the Registered Provider and to us.
People will have to provide evidence of their connection to the parish to be entitled to live in one of the properties.
If no one can be found from the main parish, there will be a list of neighbouring parishes that can be put forward as reserves.
Should a person with a local link with any of these be put forward, then they will be put forward. The list of reserve parishes are those adjoining parishes regardless of council area.
The village housing needs survey will indicate the amount and type of affordable housing that is required in each village.
By asking local people for details of their housing requirements and income levels, a proposal can be drawn up for each village on the amount of affordable rented housing and shared ownership housing that is required to meet local needs.
While we try to meet specific housing needs we also aim to provide property types that are flexible and can meet future needs aswell.
No. Standing Orders require you to change the amount each time your payments change. With Direct Debit the amount changes automatically, even from year to year and you are protected by the guarantee.
When you report a repair you need to tell us:
- Your name, address and home phone number if you have one. Leaving your phone number will help us if we need to contact you
- As full a description of the problem as possible
- When it would be convenient for the work to be done
- Details of any special needs; for example, if it might take you a little bit longer to answer the door
- Whether you would like an appointment.
If in doubt about the offer of an appointment, please ask when you report the repair.
Your bulky items must be left on your property but outside of your house or garage. Our employees cannot come into your house or garage.
By Standing Order or at any Paypoint or Post Office, free of charge.
If your request is refused, for example because the information requested falls within one or more of the statutory exemptions, you will be told why it was refused and informed of any exemptions that apply.
If you are unhappy with our decision, we will do everything we can to resolve your complaint on an informal basis in the first instance.
If you are dissatisfied with the outcome of the informal complaints process you may apply to us for an internal review of the decision.
This review will be undertaken by different officers from those who made the original decision and the result of the review will be notified to you in writing. If, having gone through our internal review procedure, you are still unhappy with our decision, you may ask the Information Commissioner to independently review the case.
The Information Commissioner is responsible for administering and enforcing the Freedom Of Information Act 2000 and may be contacted at the following address: The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Blue Badge holders are exempt from charges.
Cash payments can be made for FREE at all PayPoint outlets (some may also accept debit cards, but may charge you for this), while at Post Offices you can pay by cash, cheque or debit card for FREE if they scan the barcode.
But if the bank giro credit is completed the Post Office may make a charge, so to avoid being charged please DO NOT complete the giro slip, and ask to pay by barcode.
In general, any information that is held by a public authority, which is covered by the Act, is potentially available to the public.
But the Act does contain a number of 'exemptions' that may be applied to prevent the disclosure of information that, if released, would, for example, infringe a person's right to privacy, or constitute a breach of confidence, or which could prejudice law enforcement or national security, etc.
Depending on the information requested, an exemption might apply to all or only part of that information. If only part of the information is exempt, you will still be able to obtain those parts of the information that are not exempt.
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