Frequently Asked Questions

Where the landlord does not inform the tenant of the whereabouts of the deposit, the tenant can apply to the local courts. The courts can then order the landlord to either repay the deposit or get it protected.

If the courts wishes are not carried out within 14 days the landlord will be ordered to repay three times the amount of the deposit to the tenant within 10 days.

Futhermore where the deposit has not been protected the landlord can not evict the tenant using a Section 21. Therefore, by not securing the deposit you will not be able to get your house back and face a large fine.

If you have slightly more than six items we will review your application on a case by case basis. Alternatively, you can either pay a private contractor to collect and dispose of the items for you or you can hire a skip.

The contractor can generally only do the work that has been ordered.

But if you have other repairs that are outstanding you should ask the contractor and depending on the nature of the job, they will try to complete that work wherever possible,

Please be aware that contractors also have other appointments with tenants that they must keep and do not always have the necessary equipment and materials to do other work.

For safety reasons some work can only be carried out by certain contractors, such as gas repairs that can only be done by Gas Safe registered plumbers.

Providing the information you have requested is not covered by one the exemptions under the Act, we will provide it to you.

If we are unable to release the information for some reason, we will contact you to advise you of this as soon as possible. If this is the case we will also provide you with a full explanation of why you cannot access the data.

Read about exemptions from freedom of information requests.

Read about exemptions from data protection requests.

When a repair is needed you should tell the landlord as soon as possible. It's always a good idea to put your request in writing and to keep a copy of the letter. You should give the landlord a 'reasonable' period of time within which to carry out the repair.

Greenfield sites are previously undeveloped sites. These should not be confused with Green Belt land, which are protected by the law. There is no Green Belt land in Leicestershire.

There are planning regulations in place to allow greenfield development under certain circumstances, and providing these criteria are in place:

  •  It will be kept affordable for local people
  •  It is supported by recent evidence of unmet housing needs.

Even if these criteria are in place, the planning application will be subject to approval from the planners in a number of other ways, including highways, sustainability, and impact on open countryside.

Simply contact us and we will arrange for a replacement to be sent.

So much of the old council housing stock has been sold in the villages of North West Leicestershire under the Right to Buy. This has left many communities with little or even no affordable housing for their young people seeking a home of their own.

The result can be devastating for some areas where there are no longer enough children to keep the school open, not enough people to use the village shop leading to its closure and in some areas even the pub can be under threat.

The villages become full of older people or working commuters with no young people or no one around during the day to help them to create a vibrant community.

Sustainability is far more than living on a bus route - there are family support and ties which are just as important.

If local people are unable to afford to live in an area informal social and care networks and family support networks that are essential elements in villages with limited facilities are undermined. Mixed communities are more sustainable, affordable housing can contribute to the sustainability of a parish.

Affordable housing can bring other benefits to villages, such as sports amenities, car parking facilities, allotments or premises for a community shop, as facilities may be provided as part of the housing project.

The general rule is that you should never stop paying the rent to try and force your landlord to do repairs. If you do, your landlord may go to court to make you leave your home because you are behind with the rent.

Barcoded invoices can be paid at any Post Office or PayPoint outlet just like barcoded bills. Some invoices may also offer payment by bank giro credit slip as well. But if the bank giro credit is completed the Post Office may make a charge (currently £2.40), so to avoid being charged please DO NOT complete the giro slip, and ask to pay by barcode.

You may ask for the information to be supplied to you in any format.

But we may take into account the cost of supplying the information in your preferred format.

In any case, you may ask for information in summary form, or for permission to inspect the records containing the information you require.

No. You can only insure your own contents on your landlord insurance policy. Your tenants must take out their own insurance should they wish to protect their contents.

The reason for this goes back to one of the principal rules of insurance, which is that the entity that is being insured must be owned or directly effect the person who is taking out the insurance contract.

If this rule is not strictly adhered to, the insurance contract can develop a moral hazard and end up more like speculation/gambling.

Unfortunately not. All payments need the barcode to ensure your payment gets to your account and outlets will be unable to process your payment without it.

The Act itself does not place restrictions on how the information supplied under it may be used.

But you should, of course, have regard to the laws of the land. It must not be used for any illegal purposes and you should not use it in a way which could leave you open to prosecution or other forms of litigation.

In particular, it should be noted that the Freedom Of Information Act 2000 does not transfer copyright in any information supplied under it.

An affordable housing scheme needs to be affordable to the occupiers therefore the build costs must be reasonable. This can usually only be achieved through the economies of scale of at least four homes being built at one time. It may be possible to have a scheme split between two sites but the financial viability of this will depend on the nature of the sites and any required infrastructure works.

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