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Frequently Asked Questions

What Information Cannot Be Released?

Under Data Protection law there remain some exemptions, this information may be held by the Council but not released to the data subject even when a request has been made. See Exemptions

Where Can I Get Advice on Health & Safety, Undertaking Risk Assessments/ Health & Safety Documentation?

North west leicestershire District Council can advise on how to undertake specific risk assessments and assist with supporting businesses to manage health & safety.

Further information can be found on the Health and Safety section of the Council website

If you require further information please email jayne.black@nwleicestershire.gov.uk

Where Can I Find Advice on Protecting My Business Against the Risk of Fire?

Advice on the Fire Reform Regulations and how to comply with them is available from the Communities and local government Fire and Resilience webpage and the Leicestershire Fire and Rescue Service Bussiness Fire Safety webpage.

If you require any further information please email RIST@lfrs.org

Where Can I Find Advice on Food Hygiene?

North West Leicestershire District Council can advise on the requirements for temperature control, storage, avoiding contamination, delivery of food and setting up a food business. All food businesses need to register with North West Leicestershire District Council.

Information on registering a food business can be found on the Councils Registration - Food Businesses Webpage

For information is available by emailing lyndsey.key@nwleicestershire.gov.uk

Where Can I Find Assistance with Business Continuity Planning?

North West Leicestershire District Council can assist with information on plan for an emergency, and business continuity.

For further infomation please email neil.tunnicliffe@nwleicestershire.gov.uk

Where Can I Find Advice on Building Regulations, Demolition or Dangerous Structures

Building Control is responsible for administering the Building Regulations within the district and offers guidance on how to comply with the legislation and standards.

Further information is available on the Building Control Section fo the Councils Website or by emailing building.control@nwleicestershire.gov.uk

What Is the Corporate Membership Scheme Available at Leisure Facilities in North West Leicestershire?

Corporate membership is a scheme that offers businesses the opportunity to offer their employees discounted leisure centre activity prices

Further information is avaialbel from the corperate membership section of the councils website, or by emailing mark.bates@nwleicestershire.gov.uk

My Business Is Considering a New Product / Service. Where Can I Find Advice on legal considerations

There are many legal considerations such as:

safety,

descriptions,

labelling,

advertising etc

further advice is available on the Trading Standards section of Leicestershire County Council's Website, or by emailing tradingstandards@leics.gov.uk

My Business Offers / Wishes to Offer Consumer Credit Facilities. Where Can I Get Information About My Responsibilities and Required Documentation?

Leicestershire County Council Trading Standards can offer help to ensure credit advertisements are legal, agreements are correctly made and cancellation notices are given when appropriate. As well as many other legal requirements relating to credit.

Further advice is available on the Trading Standards section of Leicestershire County Council's Website, or by emailing tradingstandards@leics.gov.uk

Where Can I Find Advice on Labelling Products?

Leicestershire County Council Trading Standards Department an advise on the specific laws on labelling in some trading sectors e.g. food, toys, furniture and cosmetics. As well as the general requirement that labelling is not misleading.

Further advice is available on the Trading Standards section of Leicestershire County Council's Website, or by emailing tradingstandards@leics.gov.uk

I Sell Products by Mail Order / Internet. Do I Need a Returns Policy?

Laws on selling at a distance are complex, including a requirement for a 7 day refund in many cases. We can also help with fair and legal terms and conditions.

further advice is available on the Trading Standards section of Leicestershire County Council's Website, or by emailing tradingstandards@leics.gov.uk

Where Can I Get Advice on the Distance Selling Regulations?

Laws on selling at a distance are complex, including a requirement for a 7 day refund in many cases. We can also help with fair and legal terms and conditions.

further advice is available on the Trading Standards section of Leicestershire County Council's Website, or by emailing tradingstandards@leics.gov.uk

When Selling to Customers in Their Home Does My Business Need to Give a Cooling Off Period?

If cancellation notices are not given for contracts made in the home, the consumer may not have to pay and businesses may be breaking the law. We can advise on the rules.

further advice is available on the Trading Standards section of Leicestershire County Council's Website, or by emailing tradingstandards@leics.gov.uk

Where Can I Find Information on Energy Saving Measures?

As part of the Green Footprints Business Network, we can signpost you to organisations that can provide free energy advice and link you to appropriate grants.

for further information please email gillian.squires@nwleicestershire.gov.uk or footprints@nwleicestershire.gov.uk

How Do I Sign Up to the Green Footprints Challenge?

The Challenge covers the following themes –

  • Carbon Reduction;
  • Energy;
  • Travel;
  • Waste Reduction & Recycling; and
  • Biodiversity.

By signing up to the Challenge you are making a commitment to improving your organisation’s ‘green’ footprint.

for more infomration please see the green footprints challenge website.

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