A health and spa resort in Ashby de la Zouch has been fined £20,000 after two customers were injured while using the facilities.
North West Leicestershire District Council (NWLDC) prosecuted Champneys Springs Ltd after health and safety failings left two people injured at the resort in Gallows Lane, Ashby.
One incident saw a woman slip on the wet poolside badly breaking her wrist, resulting in months of treatment, including two operations.
In an impact statement the victim said as a result she had ‘lost confidence both emotionally and psychologically’ and had been ‘unable to work for a number of months’.
NWLDC Environmental Health Officers investigated and found that, prior to the accident, there was no formal system in place for routinely and regularly checking the poolside to remove pooling water. There was also no evidence that staff had been trained to carry out routine hazard spotting checks of the poolside area.
The second incident saw a female victim taken to hospital with leg and toe injuries after falling while trying to enter a hot tub that had insecure steps leading up to it.
Champneys Springs Ltd pleaded guilty to two charges of failing in its duty to ensure, as far as reasonably practicable, the health and safety of non-employees at a hearing at Leicester Magistrates’ Court.
Magistrates imposed fines totalling £20,000 and ordered Champneys to pay the council’s costs in prosecuting the case, which were £12,400, as well as a victim surcharge of £120.
Councillor Alison Smith MBE, Deputy Leader and Portfolio Holder for Community Services at NWLDC, said: “This sends a strong message that it is unacceptable for businesses in North West Leicestershire to breach health and safety regulations.
“As a council we are very supportive of businesses and our Business Focus Team offers a variety of help and advice to those that require it, but we must put public protection first in cases like this.
“The ultimate responsibility falls to business owners and in this case Champneys were not doing enough to keep customers safe.
“We are pleased with the result of the case, and that Champneys have put in new procedures to ensure these kinds of incidents do not re-occur.”