Benefits

Welcome to North West Leicestershire District Council's Housing and Council Tax Benefit Service.

Our Benefits team is part of the Finance Department and is based in the main Council Offices in Coalville.

We have 16 members of staff who look after the administration and payment of Housing and Council Tax Benefit by carrying out assessments, visits, front-line customer service duties and investigations.

We are committed to providing you with an excellent level of service by making sure that your claims and enquiries are dealt with promptly and accurately. All benefit matters are dealt with in the strictest confidence.

Our latest initiative is the One Day Promise - a fast track service which helps us to help you by speeding up the time it takes to process your benefit claim or change in circumstances.

Using our website

Our pages give general advice about Housing Benefit, Local Housing Allowance and Council Tax Benefit. We want to make sure that you get the right help, in the right way, at the right time.

Follow the links to get more information about the benefits scheme and the answers to any questions that you may have, or contact the Benefits Team if you need any more advice.

The website is designed to help you and we welcome any comments that you may have about the design, layout and usefulness of the topics that we have included. Please contact us with your feedback - good as well as bad.