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Policies and Strategies

Here is a list of Housing Policies and Strategies:

PDF Document Allocations Policy 2011 (PDF Document, 0.4 Mb)

Word Document Anti-Social Behaviour Policy (Word Document, 0.1 Mb)

Word Document Asset Management Sheltered Accommodation Strategy (Word Document, 0.1 Mb)

Word Document Asset Management Strategy (Word Document, 0.1 Mb)

Word Document Communications Strategy 2010 - 2015 (Word Document, 0.5 Mb)

Word Document Compensation Policy (Word Document, 0.1 Mb)

Word Document Domestic Violence Policy (Word Document, 0.1 Mb)

PDF Document Equality and Diversity Policy (PDF Document, 0.2 Mb)

Word Document Former Tenants Arrears Policy (Word Document, 0.1 Mb)

PDF Document Homelessness Strategy (PDF Document, 0.3 Mb)

Word Document Housing Repairs and Maintenance Policy (Word Document, 0.1 Mb)

Word Document Introductory Tenancy Policy (Word Document, 0.1 Mb)

Word Document Rechargeable Works Policy (Word Document, 0.1 Mb)

Word Document Rent Arrears Policy (Word Document, 0.1 Mb)

Word Document Tenant Participation Strategy (Word Document, 0.1 Mb)

Frequently Asked Questions (2)

How Do I Report a Repair?

You can report a repair by contacting The District Council's Housing Response Team on 01530 454635 between 8.45am and 5.00pm, Monday, Tuesday, Wednesday and Friday,and on Thursday 9.30am to 5.00pm. or by e,mailing repairs@nwleicestershire.gov.uk

You can report an emergency repair on 01530 454789 between 5.00pm and 8.45am or during weekends and Bank Holidays.

Please note: If you demand an out of hours emergency call out when the repair could have been dealt with reasonably within normal working hours, there may be a charge.

You may also report a repair at the Council Offices.

If you are reporting a repair by any of the above methods, we would like to know how effectively we carried out your repair. This will allow us to monitor our service and identify areas that fall short of our tenants' expectations.
Please print off the form below and complete the relevant sections as your repair progresses. By completing this form you will automatically be entered into a quarterly prize draw. One completed monitoring sheet will be chosen and vouchers to the value of £25 will be awarded.

What Standards of Service Can I Expect?

We, or the contractors working for us will:

  • Help you identify the repair needed
  • Tell you the maximum time we will take to complete the repair
  • Offer you an appointment for all urgent and routine repairs at a time that is convenient to you
  • Write to you by post and confirm details of your repair,as well as any appointment that we made for you
  • Take care to protect your furnishings while doing repairs
  • Tidy up mess and remove rubbish within two working days of finishing the repair
  • Inspect ten per cent of all completed repairs to check the quality of work
  • Monitor our performance and quality of service and publish performance figures

Last updated: Tue 15th November, 2011 @ 14:06

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