Interpretation and Translation Services

As the local Council we know that for many people living and working in the district, language is a significant barrier that may limit their ability to communicate with us and access Council services and information.

The Council aims to make communicating with all its customers as easy and effective as possible. We recognise in many cases asking friends and family to act as interpreters may not be appropriate, especially if personal, confidential or technical issues are involved.

When the customer is non-English speaking or wishes to communicate in a language they are more comfortable with, we will accommodate this quickly and with minimal inconvenience using professional translation services.

Documents prepared by the council can be provided in large print, Braille, on audio cassette or computer disk as required.

The Council can also provide information in languages other than English if and when required to do so. The Council is registered with "Language Line" to ensure it's services are accessible to ALL customers.

Please ask a member of staff if you require this service or contact  01530 454702.

Cost of Interpretation and Translation Service 

A summary of the costs and languages provided can be found in the attached document  Costs and Languages Provided (PDF Document, 0.1 Mb)