Skip to content

Accessibility

Your Responsibilities as a Council Tenant

You must take reasonable care of your home both inside and out and you must report any repairs to the District Council's Housing Response Team.

This will help stop the damage getting worse and allow us to get repairs done as quickly as possible.

You are also responsible for:

  • Decorating the inside of your home
  • Internal fittings(things like curtain rails and light bulbs)
  • Anything which you have installed yourself
  • Items you damage or break
  • Keeping your garden and any shared areas clean and tidy

You are also responsible for other minor repairs such as:

  • Changing fuses

  • Repairing doorbells or knockers

  • TV aerials(except communal ones)

  • Renewing plugs and chains on sinks and baths

  • Cleaning warm air grilles


Any accidental damage caused by you, your family, or visitors to your property will be your responsibility.

In addition, you are also responsible for any work you request we do to get you back into your home if you are locked out.

We strongly advise you to take out your own insurance against loss of, or damage to, your belongings, including re-glazing broken windows and renewing locks when keys are lost. The District Council's contents insurance scheme provides cover for any accidental breakage of the external glazing of your home. The scheme also covers replacement of locks for external doors or burglar alarms if keys are lost.

Related Documents (11)

Frequently Asked Questions (2)

How Do I Report a Repair?

You can report a repair by contacting The District Council's Housing Response Team on 01530 454635 between 8.45am and 5.00pm, Monday, Tuesday, Wednesday and Friday,and on Thursday 9.30am to 5.00pm. or by e,mailing repairs@nwleicestershire.gov.uk

You can report an emergency repair on 01530 454789 between 5.00pm and 8.45am or during weekends and Bank Holidays.

Please note: If you demand an out of hours emergency call out when the repair could have been dealt with reasonably within normal working hours, there may be a charge.

You may also report a repair at the Council Offices.

If you are reporting a repair by any of the above methods, we would like to know how effectively we carried out your repair. This will allow us to monitor our service and identify areas that fall short of our tenants' expectations.
Please print off the form below and complete the relevant sections as your repair progresses. By completing this form you will automatically be entered into a quarterly prize draw. One completed monitoring sheet will be chosen and vouchers to the value of £25 will be awarded.

What Standards of Service Can I Expect?

We, or the contractors working for us will:

  • Help you identify the repair needed
  • Tell you the maximum time we will take to complete the repair
  • Offer you an appointment for all urgent and routine repairs at a time that is convenient to you
  • Write to you by post and confirm details of your repair,as well as any appointment that we made for you
  • Take care to protect your furnishings while doing repairs
  • Tidy up mess and remove rubbish within two working days of finishing the repair
  • Inspect ten per cent of all completed repairs to check the quality of work
  • Monitor our performance and quality of service and publish performance figures

Last updated: Fri 28th October, 2011 @ 09:38

Jump To

Back to top