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Our Customer Services team is currently very busy helping residents with their newly received bills and statements. If you need help or have questions we recommend you visit our advice page.


From 1 June 2005, provided they have tried and exhausted all other avenues for resolving their hedge dispute, people have been able to take their complaint about a neighbour's evergreen hedge to their local authority. The role of the local authority is not to mediate or negotiate between the complainant and the hedge owner but to adjudicate on whether - in the words of the Act - the hedge is adversely affecting the complainant's reasonable enjoyment of their property.


  • High hedges

    Information about high hedges and the planning enforcement regulations associated with them

  • Planning Application Guide

    A guide to the planning process, including whether or not you need planning permission, information about how to apply, details of the decision making process, what happens after a decision is made by planning committee and information about building regulations.

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