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Our Customer Services team is currently very busy helping residents with their newly received bills and statements. If you need help or have questions we recommend you visit our advice page.


The local authority benefit advisors offer benefit assessment and provide advice about entitlement to welfare benefits to individuals in receipt of benefit or claiming benefit.


  • Mortgage difficulties advice

    The thought of of repossession can be frightening, but it's important to remember that you are not alone. There is a lot of help from your Council, from Government, from lenders and from advice agencies. This page diverts to the Repossession Advice pages on the Housing Advice Pages

  • Private tenants rent deposit guarantee scheme

    The Rent Deposit Guarantee Scheme is designed to assist people on benefits or a low income afford the deposit and one months rent in advance that most private landlords require.

  • Social care information

    Social care information and advice for residents of North West Leicestershire

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