All contractors carrying out work for us will show you their identity card. Always ask to see this card before letting any contractor into your home. If they can't show you a card, or you have any reason to be suspicious, don't let them in.
Any contractor doing work on our behalf will treat you and your home with courtesy and respect.
They will try to cause as little mess and disruption as possible and will use dustsheets to protect your home.
They will do their best to clear up when finished and remove any rubble or materials that day.
The contractor will tell you:
- What work they have come to do
- Which rooms they will need to work in
- Roughly how long the work will take
- Whether your gas, electricity or water will need to be turned off and for how long.
From time to time we may need to gain access to your home to do a survey. This could be for a number of reasons:
- Prior to major repairs being undertaken
- To update records on the condition of your property
- To carry out specialist surveys.
Do not allow any person into your home if they do not carry the relevant identity card.
- Repairs - council housing
This page tells you about the North West Leicestershire District Council house repairs service and explains our responsibilities as the service provider, as well as your responsibilities as a tenant.
- Solid fuel heating and servicing
Information about solid fuel heating and servicing for our tenants
- Help! My boiler's broken...
What to do if your boiler fails if you're a tenant of North West Leicestershire District Council
- Housing Planned Investment Programme 2010/2015
This is the planned investment programme for the next five years based on wards.
- Right to Repair
Right to Repair is a scheme for council tenants. It will make sure that certain small urgent repairs which might affect your health, safety or security are done quickly and easily. A repair only qualifies if it costs less than £250.