If you are not in when the contractor calls, they will leave a card asking you to make a new appointment.
If you miss appointments for repair work, you may incur a charge.
If the contractor is unable to attend an appointment, they will contact you to explain the delay and make arrangements to call at a later time.
If an appointment is missed and you haven't been contacted, please call Housing Response Team
- Repairs - council housing
This page tells you about the North West Leicestershire District Council house repairs service and explains our responsibilities as the service provider, as well as your responsibilities as a tenant.
- Solid fuel heating and servicing
Information about solid fuel heating and servicing for our tenants
- Help! My boiler's broken...
What to do if your boiler fails if you're a tenant of North West Leicestershire District Council
- Housing Planned Investment Programme 2010/2015
This is the planned investment programme for the next five years based on wards.
- Right to Repair
Right to Repair is a scheme for council tenants. It will make sure that certain small urgent repairs which might affect your health, safety or security are done quickly and easily. A repair only qualifies if it costs less than £250.