What if I miss my appointment?

If you are not in when the contractor calls, they will leave a card asking you to make a new appointment.

If you miss appointments for repair work, you may incur a charge.

If the contractor is unable to attend an appointment, they will contact you to explain the delay and make arrangements to call at a later time.

If an appointment is missed and you haven't been contacted, please call Housing Response Team

Related Pages (5)

  • Repairs - council housing

    This page tells you about the North West Leicestershire District Council house repairs service and explains our responsibilities as the service provider, as well as your responsibilities as a tenant.

  • Solid fuel heating and servicing

    Information about solid fuel heating and servicing for our tenants

  • Help! My boiler's broken...

    What to do if your boiler fails if you're a tenant of North West Leicestershire District Council

  • Housing Planned Investment Programme 2010/2015

    This is the planned investment programme for the next five years based on wards.

  • Right to Repair

    Right to Repair is a scheme for council tenants. It will make sure that certain small urgent repairs which might affect your health, safety or security are done quickly and easily. A repair only qualifies if it costs less than £250.