Put simply, the Community Trigger, is a way that members of the public can ask the Community Safety Partnership to review their responses to complaints of anti-social behaviour
The Community Trigger has been designed to make sure that we work together as a partnership (including the council, the police and other agencies) to try to resolve complaints of anti-social behaviour. We will do this by sharing information and acting together to try and resolve the complaint
The Community Trigger is not a first port-of-call: it is there to allow you, as a complainant, to request a case review of agencies if you believe that there has been a failure to respond to your complaint
The Community Trigger won't replace an organisation's own complaints procedures, and you still have the opportunity to complain to the Ombudsman if you are unhappy about the service you have received from an individual officer or service.
What is the Community Trigger process?
The Community Trigger form should be completed.
Our Community Safety Team Leader, Paul Collett, will then ask the agencies involved to provide details of the complaint and the actions that they have considered and taken.
The appropriate agencies will then meet - this may include Leicestershire Police, North West Leicestershire District Council, the Registered Housing Provider and other partners (if they are involved) - to discuss the anti-social behavior and what actions have been considered and taken. The group will review how the partnership has responded and make recommendations on how the problem can be resolved.
Following this meeting, you will receive a response on behalf of the Community Safety Partnership, detailing the action taken, and also suggestions on how the Partnership can attempt to resolve the anti-social behaviour.
If you are unhappy with the partnership’s response, you can request a further review from Councillor Trevor Pendleton Chair of the Community Safety Partnership.
- Community trigger report form (PDF Document, 0.1 Mb)
Last updated: Thu 14 December, 2017 @ 12:06