Coronavirus - updates and advice about Housing Benefit and Council Tax Support

New claims and changes

Information about making a new claim
Most working age people will need to claim Universal Credit to get help with their rent costs. But you'll need to contact us to claim help with your Council Tax.  Please ring to request a form, or you can apply online.

As our offices are now closed to visitors, you won’t be able to bring your claim form in.  Please send it by post or email.  We’ll accept photocopied, scanned or photographed documents rather than originals at this time. If you can’t copy your documents, please let us know.

Information about changes in your circumstances
If you need to report a change in your circumstances, please use our online form or email details of your change. We’ll accept photocopied, scanned or photographed documents rather than originals at this time. If you can’t copy your documents, please let us know.

Other help

Council Tax flexibility
Council Tax flexible payment options around how and when you pay your bill.

Discretionary Housing Payments
If you're getting Housing Benefit or the housing element of Universal Credit, you may be able to get extra help if you're struggling to pay the rest of the rent yourself.

Council Tax Discretionary Discount fund
If you're getting Council Tax Support but still have problems meeting your Council Tax payments, you may be able to get extra help.

Websites giving advice on what help is available if you are affected by coronavirus

Universal Credit
Most working age people will need to claim Universal Credit rather than Housing Benefit to get help with their rent.  The standard allowance in Universal Credit has been increased by £1,000 a year.

Entitled to
Advice about what help is available from benefits if you are affected by coronavirus, including an online benefits calculator.

Shelter
Advice on your rights and the latest legislation, including information about social and private renters being protected from eviction if affected by coronavirus.

Citizens Advice
Check what to do if coronavirus affects your work, benefits or travel.

More information

We’ll update this help page when things change.

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Last updated: Thu 1 April, 2021 @ 11:12