Frequently Asked Questions

What should I do with my cardboard?

Cardboard collections have returned monthly. This service will resume its normal fortnightly schedule from Monday 28 September. 

Can I leave out extra waste by the side of my bin?

We appreciate you may have accumulated more garden waste while the service has been suspended but please do not overfill your bin or leave extra bags by the kerbside. It’s a huge challenge for our crews to get these rounds up and running again and we won’t have the capacity to take surplus waste in addition to the many full bins.

Is there any change to my assisted garden bin collection?

If you receive an assisted collection this will still take place but on the new dates provided in your letter.

Why have you had to suspend/alter some waste services?

When the Government announced that those in the ‘at risk’ category needed to be sheltered from coronavirus, this reduced our waste workforce by around 30 per cent. Social distancing guidelines have also seen us reduce the size of the crew on each vehicle, reducing the efficiency of collections. Saving lives, protecting the NHS and keeping our teams safe is our main priority.

Why have some other councils been able to maintain collections?

Numbers of staff ‘at risk’, self-isolating or unwell varies from council to council. The reduction in our numbers has been felt even harder as we follow best practice by further sorting recycling at our Coalville depot after residents have separated it. This generates around £500,000 per year which goes towards our council services but is an operation that has presented challenges under the strain of coronavirus.

Will garden waste collection remain free?

Yes, unlike many other councils, we don’t charge for the collection of garden waste and have no plans to change this approach.

When will the county council recycling and household waste sites reopen?

Leicestershire County Council have reopened some of their sites. The site in Lount is open but the site in Coalville remains closed.

People are urged not to have large scale clear outs and hold onto their waste until it can be disposed of properly. Please keep checking Leicestershire County Council's website for the latest information.

Why have you closed the bring recycling sites?

For the health and safety of our residents and staff, we have removed our main bring/mini recycling sites. This is to encourage residents to follow ‘Stay at Home’ advice. Inappropriate use of these sites has also led to high levels of fly-tipping, which is dangerous to residents and staff, and costly to remove at a time when resources are limited.

Do you have any hygiene advice with regards to bin collections?

In line with Government advice, we strongly recommend you wash your hands before and after you move your bin. If your household has a suspected or confirmed case of coronavirus, please place all used tissues and cleaning cloths in a plastic rubbish bag and tie it tightly when full. This should then be placed in a second bag, tied tightly and put aside for 72 hours before being put in your black bin.

Where can I go for more information about the council’s services?

For all our latest news, guidance and information please visit our dedicated coronavirus web page.

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Last updated: Wed 30 September, 2020 @ 11:50