Are you looking for a new and exciting challenge?
Like us, do you approach new challenges with enthusiasm and a belief that there is always a solution to any problem? If so, we would love you to join us and play a big role in transforming our housing asset management services.
Our story so far
This is a critical and exciting time for North West Leicestershire, as well as having a portfolio of housing assets valued at circa £0.7bn, our housing service is responsible for the expenditure of £14m for maintaining these assets. We are also about to embark on our first council housing new build programme for 30 years.
We have agreed an improvement plan to deliver the changes necessary to the current services and deliver a growth strategy to expand services delivered by our in-house team. Ensuring that much of our investment can be made within the local economy and help increase local job and training opportunities.
To drive this improvement journey, the Council has recently undertaken a major restructure to bring all of the key repairs and maintenance services together within a new Team. Following a successful internal recruitment phase we are now seeking to recruit to fourteen posts in order to complete our reorganisation. In addition we are also in the process of creating a dedicated specialist front line call centre service within the Housing Asset Management Team. This new service will consolidate telephone call handling, repairs diagnosis and works scheduling functions, which are the first point of contact with customers and essential for the successful delivery of the overall repairs and maintenance services.
While it’s clear we are seeking to appoint to a number of posts that require different, specific skills and experience. We believe you can be outstanding in any role. As long as you display some common personal attributes.
- Dynamism and enthusiasm;
- Customer focus;
- Excellent communication skills;
Our promise to you
We know that success is not the responsibility of one person alone and we pride ourselves on our supportive, collaborative approach to service delivery. We firmly believe our strength as an authority lays in effective and valued relationships, both internally and externally.
We are committed to listening carefully to issues that are raised by a broad range of people such as local communities, businesses, individuals and colleagues. In listening we support what is possible and agree expectations which are fair to all. We then aim to deliver upon jointly agreed outcomes, whilst using the council’s resources wisely.
We believe in valuing our staff at all times. With this in mind we have developed what our employees call our ‘Best Employee Experience (BEE) programme’.
The objective of this is to bring together all our own best practice, plus outside learning, to deliver on our commitment of creating valued and effective relationships.
We aim to support our employees by providing the development and learning required for them to BEE their best. In a high performance organisation, delivering great results is not about just getting outcomes right. It is also about the way in which they are achieved. Increasingly we aim to be a place where people are measured on how they do things as much as on what they achieve.
With this in mind our ‘BEE Valued’ scheme has been designed to measure employees’ behaviours in the workplace through monthly one to ones and annual appraisals against our five core Council values:
· Deliver agreed quality
· Be fair and proud
· Listen carefully
· Support what is possible
· Spend our money wisely
The objectives of the 'BEE Valued' scheme is to provide a formal opportunity for the employee and manager to review aspects of performance and behaviours on a regular basis.
We believe this process gives everyone the best opportunity to grow whilst making the best contribution possible towards the Council’s values and goals.
We will work with you to identify your individual training, development and career needs. You will also be given the opportunity to advance within the organisation and potentially second into a different area of the business.
- Housing Technical Services Manager
- Asset Manager
- Repairs and Maintenance Manager
- Support Services Manager
- Empty Homes Team Leader
- Minor Works Team Leader
- Responsive Repairs Chargehand
- Minor Works Chargehand
- Project Officer New Build - 0.5 FTE
- Contract Supervisor Planned Investment
- Asset Management Support Officer (x 3.5 posts)
If you are interested in coming to work with us on this exciting journey, further information including a structure chart, individual job packs, proposed interview dates and how to apply is available by clicking here...
If you would like an informal discussion about these opportunities then please contact Neil Barks on 01530 454733 (email: firstname.lastname@example.org)
The closing date for applications is midnight on Sunday 2 October 2016.
We, or the contractors working for us will:
- Help you identify the repair needed
- Tell you the maximum time we will take to complete the repair
- Offer you an appointment for all urgent and routine repairs at a time that is convenient to you
- Write to you by post and confirm details of your repair,as well as any appointment that we made for you
- Take care to protect your furnishings while doing repairs
- Tidy up mess and remove rubbish within two working days of finishing the repair
- Inspect ten per cent of all completed repairs to check the quality of work
- Monitor our performance and quality of service and publish performance figures
Last updated: Fri 16 September, 2016 @ 16:01