The following is a copy of the letter distributed to all North West Leicestershire residents on 9 April. 

If you would like to read this in another language you can do so by changing the language selected on the top right of your screen.

Dear resident,

We are writing to provide you and your family with information on how to access support and advice during the Coronavirus (COVID-19) outbreak.

The last few weeks have been unprecedented for you and your family, but we want to reassure you that we as a district council are here to support you in every way we can. Thank you for everything you are doing by staying at home and protecting our NHS.

We’ve chosen to write to you as we feel it is essential everyone in our district, not least our most vulnerable and isolated, are aware of the support available to them and where to find it.

A new support network sees us working with 22 identified community groups to co-ordinate a district-wide response so that the vulnerable and isolated can get the help they need.  This service is now up and running and able to offer support with essential tasks such as:

  • Collecting and delivering medication
  • Shopping and delivering essentials
  • Offering phone calls to those that feel isolated. 

If you are isolating, vulnerable and in need of help of this nature, please visit and fill out our request form so we can arrange the support you need. If you have no internet access call us on 01530 454377.

Our dedicated Coronavirus webpage is the place to go for the very latest information on how our services are operating, the community support that is available, and the progress we’re making administering business grants. You can find this at

If you don’t have internet access, we’re also working with local community radio station Carillon Wellbeing Radio 1476AM to spread key messages to our residents.

We are working hard with partners at Leicestershire County Council, NHS, Leicestershire Police and others as part of the local resilience forum.  Colleagues across all agencies are co-ordinating efforts to protect the most vulnerable. We recommend you visit the county council’s website for information on essential services such as social care support as well as funding for community and voluntary groups at

We understand the next few months may be difficult but wanted to reassure you that we are here to support you and to help in every way that we can. 

Best wishes

Cllr Richard Blunt - Leader of NWLDC

Bev Smith - Chief Executive of NWLDC

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Last updated: Tue 5 May, 2020 @ 12:53