For many people living and working in North West Leicestershire, language can be a significant barrier - which may limit their ability to talk to us and get the services they need. 

We want to make it as easy as possible to communicate with all our customers. 

Asking friends and family to act as interpreters is not always possible - especially if personal, confidential or technical issues are involved. 

So for customers who don't speak English - or who want to communicate in a language they are more comfortable with - we will try to provide an interpretor. 

This could be a face to face interpreter, if customers need to talk about something in detail. 

Or it could be through the 'Language Line' service if you just want to talk about services more generally. 

This is better than supplying documents in documents in large print, Braille, plain English, easy read or on  computer CD Rom disk - because it means customers can ask questions and get answers straight away. But if needed we will supply documents in these formats as required or upon request.

Please ask a member of staff if you require this service or contact  01530 454570.

Welcome to North West Leicestershire

A booklet has been produced to help new BME (black and minority ethnic) residents to settle in our area.

The Welcome to Leicestershire booklet can be found at:  It has been produced by Leicestershire Together's Black and Minority Ethnic Citizens’ Jury Project and Leicestershire’s Community Cohesion Framework.  For further information about both of these, please contact Julian Harrison at Leicestershire County Council.  Tel: 0116 305 7018; Fax: 0116 265 7271; Email:

Cost of interpretation and translation service 

A summary of the costs and languages provided can be found in this document:

Costs and Languages Provided (PDF Document, 0.1 Mb)

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Last updated: Fri 12 September, 2014 @ 15:16