What To Do In An Emergency

If you think you can smell gas

Remember - don't smoke, use naked flames, or turn electric switches and appliances on or off.

1. Ring TRANSCO immediately on 0800 111 999
2. Turn off gas supply at meter
3. Open windows and doors
4. Call The District Council's Housing Response Team

Monday to Friday: 01530 454635 (8.45-5.00pm)

OR

Weekends and Bank Holidays or between 5pm and 8.45am: 01530 454789

Important - it is your legal duty as a tenant to let us carry out a yearly service of gas appliances.

If your heating is not working

1. Is the electricity supply on?
2. Is the timer set properly?
3. Is the thermostat turned up high enough?
4. If your system is still not working then call the Housing Response Team.

If you have no hot water

1. Check to see if the heating system is still working
2. Call the Housing Response Team

If you have a burst pipe

1. Turn off water at the stop tap (usually in the kitchen or bathroom)
2. Turn all cold taps on to drain the system
3. If water is going near electrical equipment, then turn the electricity off at the consumer unit(fuse box)
4. Put a bucket under the leak, wrap a cloth around the pipe and fasten with tape
5. Call Housing Response Team

If your electricity goes off

1. Check your consumer unit (fuse box). If any switches have tripped to the "off" position,put them back to "on"
2. If the switch will not reset, you may have a faulty appliance or wiring to check
3. While the supply is off, switch off any electric fires or heaters and avoid opening freezer doors - this will keep food colder
4. If smoke or sparks are coming from sockets or switches, then turn off the electricity at the consumer unit and report it to Housing Response Team