Repairs Policy:

This policy sets out how the Council will meet its legal and regulatory duties as a landlord in respect of repairing and maintaining its Council housing stock; all as part of a wider Asset Management Strategy. This policy should therefore be read in conjunction with the Asset Management Strategy (due to be revised in 2020 delayed) and other policies and documents referred to in this policy.

Repairs and Maintenance Policy (PDF Document, 0.72 Mb)

Landlord/Tenant Responsibility:

We will carry out most repairs to your home, but it is your responsibility to maintain some items yourself. You are also responsible for the cost of repairs caused by damage whether intentional or accidental or as a result of negligence, recklessness or neglect. These will be recharged to the tenant in accordance with the Rechargeable Works Policy. Charges are applied in line with the National Housing Federation’s Schedule of Rates and are subject to an administration fee, plus any other charges incurred by the council as a result of completing the works. Out of hours call out fees will apply if attendance is required outside of working hours. For more information click the link below:

Repairs Handbook July 2021.pdf ( 

Repairs Priorities and Inspections:

We group repairs into one of three priorities; High Priority, Tenants Choice and Scheduled Works. This allows us to provide an appropriate response time to higher priority repairs and the flexibility to offer tenants a choice of available dates for other repairs.
The timescale we carry out a repair depends on:
• What the fault is
• Your general health and safety
• The risk of further damage being caused to the
• The amount of inconvenience it is causing you and
others in your home, where the issue cannot be

Click here to find out more about the repairs priorities and inspections

Repairs Handbook July 2021.pdf (

Repairs Handbook:

This booklet provides useful information about maintaining your home and what information you will need to provide when reporting a repair. This sets out the service you should be expected to receive and the landlords and tenant responsibilities.

Rechargeable Repairs:

All repairs caused by damage whether intentional, accidental or as a result of negligence, will
be recharged to you in accordance with the Rechargeable Works Policy.

Tenants can be recharged for the following:

  • Repairing any damage caused to the property, garden or communal area
  • Damaged fixtures and fittings
  • All associated costs incurred as a breach of Tenancy Agreement conditions
  • All associated costs incurred as a result of neglecting the upkeep of a garden
  • Clearance and disposal of rubbish, goods and belongings left at the property at the end of
    the tenancy (the cost of storing belongings at the end of your tenancy will be charged in
    accordance with the Tenancy Agreement)

We will inform you if a repair is rechargeable either at the time you report it or when an
operative has assessed the repair. We will advise you of the cost and may request that you pay
in advance, if possible.

All costs associated with the repair will be recharged, this includes an administration fee and
VAT if applicable. If an out of hours call out is found to be a rechargeable repair, a call out
charge will be applied to the recharge total.

Right to Repair:

Local authorities must have a right to repair scheme in place for secure, flexible and introductory tenants to use.

Repairs available under the right to repair scheme

Only certain types of repairs are covered under the right to repair scheme. These are called qualifying repairs. They include insecure windows and doors, unsafe power sockets or electrical fittings, leaking roofs and broken entry phone systems. A full list of the qualifying repairs is set out at the end of this page.

A repair won't qualify for the scheme if:

  • it exceeds an estimated cost of £250, or
  • the local authority has fewer than 100 properties, or
  • the local authority isn't responsible for the repair.

For more information about the Right to Repair scheme, please visit: Using the right to repair scheme - Citizens Advice

Last updated: Thu 8 February, 2024 @ 13:14