Frequently Asked Questions

If you ever have any queries about your Council Tax or Business Rates balance or payments simply telephone the Council on 01530 454545 or e-mail us at customer.services@nwleicestershire.gov.uk . For Housing enquiries please call 01530 454635 or e-mail rent.accounting@nwleicestershire.gov.uk

For all other enquiries call 01530 454820

If you pay by cheque or debit card you should retain your receipt until the payment shows as paid on your bank statement. If you pay by cash we recommend you keep your receipt until you next confirm your balance, or until your next bill arrives, or for 12 months, whichever is soonest.

Banks and Post Offices often charge bill payers an administration fee for accepting payments made using a payment book or giro credit. When paying with barcoded bills there will be no charge for customers paying by Cash, Cheque or Debit Card at Post Offices and no charge for paying by Cash at PayPoint outlets. Barcoded bills also generally offer a wider choice of payment locations and opening times.

The barcoded bills and invoices utilise the Post Offices & PayPoint payments network, providing bill payment solutions to over 750 Public Sector organisations and handling over 30 million transactions a year. There are over 13000 Post Offices and 19000 PayPoint outlets accepting these payments across the UK.

Many Council bills and invoices can now be paid by Direct Debit. If you have a Bank or Building Society current account this is often the easiest way to pay. Some services may also offer payment by Standing Order as an alternative. For details of which bills can be paid by Direct Debit and to how to set one up please see our Direct Debit page.

Payments at the Cashiers desk reduced significantly in recent years. This corresponded with the public in general demanding greater choice and freedom to make payments at a time and in a place and way that suits them and their lifestyle. By introducing barcoded bills we aimed to make it easier and more convenient for customers to pay, by offering over 59 places locally across the District where they can pay.

The Cashiers desk closed on end of August 2009. Cash payments are no longer accepted at the Council offices.

If you are uncertain about how much you should be paying, or have any other questions about your new barcoded bill or invoice, please contact the Council on:-

Telephone - 01530 454545

e-mail: customer.services@nwleicestershire.gov.uk

Post: North West Leicestershire District Council, Whitwick Road, Coalville, Leics. LE67 3FJ

Payment books and instalment slips will no longer be available for Council Tax bills – these have been replaced by the new barcoded bills. Some other services may continue to offer instalment slips for the time being.

Simply contact us and we will arrange for a replacement to be sent.

No. You are fully protected by the guarantee which states that the Council must advise you in advance of changes to the amounts and the due dates.

There are 3 simple steps to follow:

1. Take your bill or invoice to any Post Office or PayPoint outlet, along with your payment.
2. Hand it to the assistant for them to scan the barcode and then give them your payment, stating how much you want to pay. (Please note that the assistant will not have access to any information about your account or how much you have to pay).
3. Once your payment has been processed they will give you your bill back, along with a receipt. Please keep your receipts in a safe place to help you keep track of your payments.

You can pay with your barcoded bill or invoice at any Post Office or PayPoint outlet in the country. See “Where Can I Pay” for a detailed list of over 59 places to pay in the district, or go to www.allpay.com/locator.htm where you can search by postcode for a list of outlets in a particular area elsewhere in the UK.