Housing Complaints & Compliments

The Housing Service is aware that performance indicators are only part of the story about how well we are performing. We are therefore always keen to hear your feedback on how you think we are doing and how we can improve the service we offer you. We always aim to provide high standards of service, however, if we fail to meet, or if we exceed your expectations we would like to know so that we can put things right, learn from our mistakes, learn from our successes and improve our services when ever possible.

Your feedback whether it be positive or negative is important to us. The feedback you provide will help us to:

• Learn from your comments
• Tailor our services to your needs
• Continuously review our services to ensure that our customers obtain the best service possible.

Click on the link below to see the number of Housing complaints and compliments received.

Housing Complaints (April to October 2011) (PDF Document, 0.1 Mb)

Housing Compliments (April to October 2011) (PDF Document, 0.1 Mb)

To send us your comments, please click on the link below to submit your feedback electronically or you can write or email the Housing Service, details of which are available on our Housing contact details.

http://forms.nwleics.gov.uk/AF3/an/default.aspx/RenderForm/?F.Name=h3otooptnjr