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Can I have an appointment?

When you report your repair we aim to offer an appointment for all urgent and routine repairs at a convenient time.

As well as explaining what day we will call, we will also confirm a morning or afternoon appointment.

For planned repairs which generally require an inspection, we aim to offer you an appointment before the work is done. Also at the time of inspection we'll arrange a further appointment for the work to be completed.

But not all repairs will need an appointment (work to the outside of your home, for example).

For emergency repairs you will need to guarantee access to your property for the following 24 hours.

You will not be given a set appointment but will be able to negotiate a time when you will be at home to make sure the emergency work can be done.

You will receive written confirmation of your appointment, and of the repair.

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