The current round of funding will end on Monday 26th February.

We must receive all the required documentation by noon on Friday 23rd February at the latest.

If you have completed the registration of interest form but we have not contacted you to complete the full application over the phone, it is likely that we have not received all the documentation needed from you to support it, and we cannot process an application for you.  Please call us if you are unsure. 

If you need help completing this form, or providing the evidence requested on it, please call us on 01530 454545 or call in to see us at the Customer Centre in the Belvoir Shopping Centre, Coalville - we are opposite Boyes. 

  • This funding is only for those who cannot afford their essential expenditure and have no savings. We are required to assess your eligibility. We will do this by way of an online form and by receipt of all the supporting documentation that we ask for. If you do not provide all of the information that we ask for, we will not be able to assess your eligibility and cannot submit an application. 
  • There will be no waiting list, you will need to complete the form. 

The support available is:

Food vouchers

  • Households with children - £20 per adult per week, £15 per child per week (for maximum of 2 weeks)
  • Single households - £25  per week (for maximum of 2 weeks)
  • Multiple adult households - £20 per adult per week (for maximum of 2 weeks)

Fuel vouchers

  • Family household - £98
  • Single household - £56
  • Assistance of £200 towards utililty arrears may also be available - we must see evidence of the arrears to be able to include this in your application.
  • £100 for those using calor gas.
  • £300 for alternative fuels (heating oil, sold fuel etc). This funding is only available once per year, running April to April, so if you have already claimed it since April 2023, it is not available again.

Restrictions to the grant

The grant is not:

  • Intended to cover payment of rent or other housing costs
  • To be used for general advice on managing debt and/or finances

Only ONE application per household per funding round can be considered.

Full details on the support available and any restrictions available in the Household Support Fund Policy.


We recognise that all households may be suffering hardship due to the cost of living crisis and we are looking to provide support from the Household Support Fund to any household that meets its criteria. 

Families that have received Free School Meal (FSM) vouchers may also require support with fuel or other utility costs. Those who may be eligible might include: 

  • Families with vulnerable children aged 0-5 or that may not qualify for FSM that are known to social workers and Children and Family Wellbeing Service, but are not accessing FEEE 
  • Vulnerable families with or without children 
  • Clinically Extremely Vulnerable people  
  • Gypsy, traveller or show persons and other vehicle dwelling communities 


Applications must meet the following eligibility criteria: 

  • The applicant must be a resident of North West Leicestershire over 16 years old  
  • A family/household with or without children who are experiencing financial hardship, which means that they are struggling to feed their family, to heat their home, or with other household/utility costs etc  
  • Had their and/or their children’s identity verified by the professional submitting the application, for example, by using a form of photo ID (confirming the lead claimant’s identity) e.g., driving licence, passport, birth certificate, marriage certificate.  
  • Had their pensionable age verified by the professional submitting the application, for example by using a form of photo ID (confirming the lead claimant’s identity) e.g., driving licence, passport, birth certificate.  
  • Had their proof of address verified by the professional (confirming their residence) e.g., benefits letter, bank statement, utility bill, Council Tax bill. If homeless confirmation that they are currently homeless in Leicestershire (from a professional)  
  • Eligibility confirmed by the suitable professional making the application. Evidence of financial hardship could include but is not limited to: difficulties and/or arrears due to inflationary energy costs those who have been made redundant and have not yet received universal credit, or other loss of household income.  

The fund is run through Leicestershire County Council but they do not take applications themselves. If you would like to make an application you would need to speak to any of the referring professionals, such as ourselves, schools, Citizens Advice and food banks.

Other forms of support through the Household Support Fund 

Food vouchers for families with pupils eligible for Free School meals  

Vouchers will be provided to the parents/carers of all pupils who are eligible for FSM. These will be distributed through schools. Customer Services can help with the application.

Last updated: Fri 23 February, 2024 @ 15:57