Direct Debit is the easiest way to pay for Council Tax, Business Rates and Council housing rent.
Paying by Direct Debit is simple:
- No waiting in queues
- You can forget about cheques, envelopes and stamps
- It's a lot safer than cash
- No reminders or summonses.
Direct Debit is one of the safest payment methods around:
- You keep control
- There's a money back guarantee
- We have to give you at least 10 days advance notice of any changes
- You're free to cancel at any time.
It's also cheaper and simpler for us to process your payments, which helps to reduce our costs and keep your council tax down.
From April 2018 tenants paying their montly rent by Direct Debit will have the payments calculated so that by March 2019, there will be an additional month's rent to act as a buffer on the account. This will be used in lieu of the termination period or refunded when the tenancy ends.
Set up a Direct Debit
You can now set up Direct Debit online using the link below. This is quick and easy, you just need your bank details and your Council Tax or Business Rates reference number, which is shown on your bill.
For Council Tax and Business Rates you can also call us on 01530 454545 and set up a Direct Debit over the telephone.
Alternatively, you can print off, complete and return the Direct Debit instruction below:
Council Tax and Business Rates Direct Debit Instruction (PDF Document, 0.1 Mb)
Council Tax and Business Rates: You can choose to pay on either the 1st, 8th, 14th or 21st of the month.
Housing rents: You can also choose to pay on either 1st, 8th, 14th or 21st of the month.
Rent accounting direct debit mandate (PDF Document, 0.1 Mb)
The Direct Debit guarantee
This guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme.
The efficiency and security of the scheme is monitored and protected by your own Bank or Building Society.
If the amounts to be paid or the payment date changes, we will tell you 10 working days in advance of your account being debited or as otherwise agreed.
If an error is made by North West Leicestershire District Council or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount you paid.
You can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please also send a copy of your letter to us.
Barcoded invoices can be paid at any Post Office or PayPoint outlet just like barcoded bills. Some invoices may also offer payment by bank giro credit slip as well. But if the bank giro credit is completed the Post Office may make a charge (currently £2.40), so to avoid being charged please DO NOT complete the giro slip, and ask to pay by barcode.
Many council bills and invoices can now be paid by Direct Debit. If you have a bank or building society current account this is often the easiest way to pay. Some services may also offer payment by Standing Order as an alternative.
For details of which bills can be paid by Direct Debit and to how to set one up please see our Direct Debit page.
Unfortunately not. All payments need the barcode to ensure your payment gets to your account and outlets will be unable to process your payment without it.
No. You are fully protected by the guarantee which states that we must advise you in advance of changes to the amounts and the due dates.
If you pay by cheque or debit card you should retain your receipt until the payment shows as paid on your bank statement. If you pay by cash we recommend you keep your receipt until you next confirm your balance, or until your next bill arrives, or for 12 months, whichever is soonest.
Payments will usually take two working days to reach your account (i.e. excluding Saturday, Sunday and Bank Holidays), so please make sure you pay in good time, before your Council Tax, Business Rates, Rent or invoice is due.
No. Standing Orders require you to change the amount each time your payments change. With Direct Debit the amount changes automatically, even from year to year and you are protected by the guarantee.
Banks and post offices often charge bill payers an administration fee for accepting payments made using a payment book or giro credit.
When paying with barcoded bills there will be no charge for customers paying by cash, cheque or debit card at post offices and no charge for paying by cash at PayPoint outlets.
Barcoded bills also generally offer a wider choice of payment locations and opening times.
Simply contact us and we will arrange for a replacement to be sent.
Cash payments can be made for FREE at all PayPoint outlets (some may also accept debit cards, but may charge you for this), while at Post Offices you can pay by cash, cheque or debit card for FREE if they scan the barcode.
But if the bank giro credit is completed the Post Office may make a charge, so to avoid being charged please DO NOT complete the giro slip, and ask to pay by barcode.
Last updated: Mon 12 March, 2018 @ 10:32