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General policy

North West Leicestershire District Council (NWLDC) respects your privacy. The information that you provide us with, or that is gathered automatically, helps us to monitor our services and provide to you the services that you are entitled to as a resident of North West Leicestershire or visitor to our website.

Our commitment to privacy

Is my visit to this website anonymous?

Yes! Your visit to our site is anonymous (no personal information about you is recorded or gathered) unless you place an order, fill in a survey or other form requesting information.


Please see our cookie information page for details of the cookies this site uses, how it uses them and why.

Traffic logs

We use traffic logs to record how often individual web pages are being used. This helps us keep an eye on web page use and so develop the information and services provided to most benefit current and potential users. We only use this information for these purposes.

Online surveys of website usage

On occasion we may conduct online surveys of website usage. This is used to gauge our service, collect demographic information and other information that we may find useful to help us improve the service provided by the web site. These surveys are optional and we may share non-personal, aggregated information with third parties. The survey method deposits a cookie on visitors' computers.


Our website contains links to other sites. North West Leicestershire District Council is not responsible for the privacy practices within any of these other sites. We encourage you to be aware of this when you leave our site and to read the privacy statements on other websites you visit which collect personally identifiable information. This privacy statement applies solely to information collected on our website.

Your rights - the Data Protection Act 2018

Our privacy statement covers North West Leicestershire District Council and its website. Under the Data Protection Act 2018, we have a legal duty to protect any personal information we collect from you. We do not pass on your details to any third party or government department unless you give us permission to do so or the law requires/permits it. North West Leicestershire District Council is committed to respecting your privacy. We have structured our website so that, in general, you can visit it without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used for the purpose for which it was originally collected or compatible purposes.

Please be advised that any information, unless stated otherwise, will be sent to us via the open internet and is therefore not secure during transmission to us. This is because your information may pass from your contact pc to an internet service provider and then via other providers to North West Leicestershire District Council, much in the same way as most e-mail correspondence.The Information Commissioner The Information Commissioner enforces and oversees the Data Protection Act 2018 and the Freedom of Information Act 2000.

We have to notify the Information Commissioner of the types of personal data we process and for what purpose we use it for and whom we share it with. You can see what is recorded on our Data Protection Notification entry if you search for North West Leicestershire District Council on the Information Commissioner's Web Site notification number Z7331936

The Data Protection Act 2018 provides you with rights in relation to the personal data we may hold about you, namely:

  • be provided with a copy of your personal data that we process and information concerning the processing
  • prevent processing likely to cause damage or distress
  • prevent processing for the purposes of direct marketing
  • rights in relation to automated decision taking
  • take action for compensation from the Council if damage results from any breach of the Act by the Council
  • take action to rectify, block, erase or destroy inaccurate data.

With regard to your rights to be provided with a copy of your personal data, you are entitled to this within 1 calendar month of making the request, providing the request is in writing. Requests must contain the information required to satisfy the Council as to the identity of the person making the request (we may require proof of your identity). Requests must contain the information required to enable the Council to locate the information which is being sort. We will assist you where possible.

Further information about the Data Protection Act can be obtained from:

Information Commissioner
Wycliffe House
Water Lane
Telephone: 01625 545 700
Fax: 01625 524 510

Notification of changes to policy

If we decide to change our privacy policy, we will post details of any changes on our Homepage. This will help ensure that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we share it with other parties.

If you have any concerns, questions or comments please contact the Data Protection Officer using the contact details shown on this page.

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