We're moving! 

Our new Customer Centre on Belvoir Road in Coalville will open to the public on Tuesday 29 November 2022 with new opening hours. 

All customer appointments will take place at the Customer Centre for services including housing, benefits, council tax and environmental health. 

Self-serve bays will allow customers to access their online accounts in a bright and accessible space.

The easiest way to contact us is through our website - available 24 hours a day, every day

You can report issues, request services and pay for things through our website. 

You'll find contact details on almost every page. But should you require further help and are unsure about who to contact, here's how:

Email us


Find us on social media

Follow us on Twitter. Keep up to date with our news, and ask us questions. 

Follow us on Facebook for news and events from North West Leicestershire.

Call us

Nwldc logo

Customer Service Centre: 01530 454545

We will answer the phone as quickly as we can. 

We're are currently open Monday to Wednesday and Friday from 8.45am to 5pm and Thursday 9.30am to 5pm.  Our new opening hours from 29th November 2022 will be confirmed soon

If you have an emergency outside these hours, call us on 01530 454789.

See us in person

We operate on an appointment basis for your more complicated needs. Please call us on 01530 454545 to arrange a convenient date and time. 

If you feel you need to see us more urgently due to an emergency or you are in crisis, please come to the offices and we will endeavour to help you.


Search What3words to find our offices

The map on this page also shows the Council Offices in Coalville - or follow our directions to the Council Offices.

Write to us

NWLDC, PO Box 11051, Coalville, LE67 0FW

Please include the person or department your correspondence is for.

You can also fax us on 01530 454506

Geo: 52.7240, -1.3684

You can report, pay for and request things online

Twitter: @NWLeics

Facebook: This Is NWLeics

Out of hours emergency contact number:  01530 454789

Last updated: Thu 17 November, 2022 @ 10:20