If you have a query about your waste or recycling collections please visit our Recycling and Refuse webpage.

The easiest way to contact us is through our website - available 24 hours a day, every day

You can report issues, request services and pay for things through our website. 

You'll find contact details on almost every page. But should you require further help and are unsure about who to contact, here's how:

Email us


Find us on social media

Follow us on Twitter @NWLeics. Keep up to date with our news, and ask us questions. 

Follow us on Facebook @This_Is_NWLeics. For news and events from North West Leicestershire.

Call us

Customer Centre: 01530 454545

We will answer the phone as quickly as we can. 

Phonelines are open Monday to Wednesday and Friday 9am to 5pm and Thursday 9am to 4pm.

If you have an emergency outside of these hours please call the emergency contact number: 01530 83 33 73

Write to us

NWLDC, PO Box 11051, Coalville, LE67 0FW

Please include the person or department your correspondence is for.

See us in person

Our Customer Centre is located on Belvoir Road in Coalville (opposite Insomina Coffee). 

All customer appointments will take place at the Customer Centre for services including housing, benefits, council tax and environmental health. 

Self-serve bays allow customers to access their online accounts in a bright and accessible space.

We operate on an appointment basis for your more complicated needs. Please call us on 01530 454545 to arrange a convenient date and time. 

If you feel you need to see us more urgently due to an emergency or you are in crisis, please come to the Customer Centre and we will endeavour to help you.

We are open to the public Monday to Friday from 9am until 5pm except Thursdays when we close at 4pm for staff training.

We are also closed on Bank Holidays.


Search What3words to find our offices.

If visiting our Customer Centre use the postcode LE67 3PD, we are located opposite Insomnia Coffee on Belvoir Road, Coalville.

Last updated: Mon 27 November, 2023 @ 15:17