If you have a query about your waste or recycling collections please visit our Recycling and Refuse webpage.

The easiest way to contact us is through our website - available 24 hours a day, every day

You can report issues, request services and pay for things through our website. 

You'll find contact details on almost every page. But should you require further help and are unsure about who to contact, here's how:

Email us


Find us on social media

Follow us on Twitter @NWLeics. Keep up to date with our news, and ask us questions. 

Follow us on Facebook @This_Is_NWLeics. For news and events from North West Leicestershire.

Call us

Customer Centre: 01530 454545

We will answer the phone as quickly as we can. 

Phonelines are open Monday to Wednesday and Friday 9am to 5pm and Thursday 9am to 4pm.

If you have an emergency outside these hours, call us on 01530 454789.

Out of hours emergency contact number: 01530 454789

Write to us

NWLDC, PO Box 11051, Coalville, LE67 0FW

Please include the person or department your correspondence is for.

See us in person

We've moved! 

Our new Customer Centre on Belvoir Road in Coalville (opposite Insomina Coffee) is now open to the public with our new opening hours. 

All customer appointments will take place at the Customer Centre for services including housing, benefits, council tax and environmental health. 

Self-serve bays allow customers to access their online accounts in a bright and accessible space.

We operate on an appointment basis for your more complicated needs. Please call us on 01530 454545 to arrange a convenient date and time. 

If you feel you need to see us more urgently due to an emergency or you are in crisis, please come to the Customer Centre and we will endeavour to help you.


Search What3words to find our offices.

If visiting our Customer Centre use the postcode LE67 3PD, we are located opposite Insomnia Coffee on Belvoir Road, Coalville.

Last updated: Tue 3 January, 2023 @ 11:23