Skip to Content

Cookies

We use some essential cookies to make this website work.

We would also like to set additional cookies to understand how you use this website and improve Council services.

We also use cookies set by other sites to help us deliver content from their services.

View cookies
  • Accessibility
  • |
  • |
  • Font Size:
  • |

North West Leicestershire District Council

  • Login or Register
  • Home
  • |
  • Jobs
  • |
  • Contact Us
  • |
  • A-Z of Services
  • Apply For It Apply For It
    • Supply to us
    • Grants and funding
    • Building Control
    • Free tree scheme
    • Applying for planning permission
    • Working for us
    • Apply for benefits
    • Council Tax discounts
    • Housing Register
    • Business rates relief
    • Disabled facilities grants
  • Pay It Pay It
    • Pay your Council Tax
    • Paying the rent
    • Direct Debit
    • View and pay for services from us online
  • Report It Report It
    • Housing Repairs
    • Request a new, replacement or bin repair
    • Make a complaint, comment or compliment
    • Report ASB
    • Report litter
    • Report a change in circumstances Council Tax
    • Report a planning enforcement issue
    • Report a private sector housing issue
    • Report a dead animal
    • Report dog fouling
    • Report graffiti
    • Book a pest control treatment
    • Report fly tipping
    • Report illegal advertising
    • Report waste bins left out
    • Missed waste collection
    • Report a Food Problem
    • Report a change in circumstances - benefits
    • Privacy policy
    • Environmental Nuisance Complaints
    • Report a stray dog
  • Request It Request It
    • Housing Repairs
    • Request additional or replacement recycling containers
    • Moving house - need bins?
    • Order bins for a newly built home
    • Book a pest control treatment
    • Requesting Information
    • My Account – manage your services online
    • Additional black bin request
    • Assisted collection service request
    • Moving house – need recycling containers?
    • Privacy policy
    • Bulky waste collections
    • Pest Control
  • Your Account Your Account

Paying the rent

Home » Residents » Housing » Council housing » Your tenancy » Paying the rent

We need you to pay your rent on time. Without it, we can't maintain the many services our tenants rely on every day.

We want to make it as easy as possible to pay your rent - so we offer a range of payment methods, and help and advice for people with difficulties.

We will also help tenants obtain benefits they may be entitled to.

What does my rent include?

The rent you pay each week includes charges for basic rent - and for some properties it may also include charges for heating and communal rooms.

What do we use the money for?

The rent you pay goes towards providing many services including:

  • An efficient repairs service
  • Experienced and qualified employees
  • Support officers to assist sheltered residents
  • Housing officers to assist new and established tenants.

Ways to pay your rent

For details of how to pay your rent visit our payments pages.

Help with rent

If you are on a low income, you may be entitled to Housing Benefit. You may also get Universal Credit, which is a single payment to you, so you can pay your bills, including your rent.

You should make a claim as soon as possible, as any delay may lose you money you are entitled to. Complete and return the form with proof of your identity and all of your income recorded on the form to the Housing Benefit department.

You need to continue to make payments while you're waiting for your claim to be processed. You can discuss the amount with your Housing Officer.

If you lose your job, or are off sick, contact the Housing Benefits section and the Department for Work and Pensions immediately.

Struggling to pay? Find out more about rent arrears

Related Documents (3)

  • Rent collection policy (Word Document, 0.1 Mb)
  • Former tenant arrears policy (Word Document, 0.1 Mb)
  • Tenants Handbook - Paying the Rent (PDF Document, 0.11 Mb)

Last updated: Mon 30 January, 2023 @ 14:45

  • Home
  • Residents
  • Housing
  • Council housing
  • Your tenancy
  • Paying the rent
    • Rent arrears
Follow @NWLDCHousing

Contact

Housing Management

Telephone:
01530 454660
Online:
Contact Housing Management

My Location

Enter your house number and your street name or postcode for more localised information

Customer Services Hotline

01530 454545

North West Leicestershire District Council, PO Box 11051, Coalville, Leicestershire, LE67 0FW

A-Z of services

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
  7. G
  8. H
  9. I
  10. J
  11. K
  12. L
  13. M
  14. N
  15. O
  16. P
  17. Q
  18. R
  19. S
  20. T
  21. U
  22. V
  23. W
  24. X
  25. Y
  26. Z
  27. See all

Contact us

Address:
North West Leicestershire District Council
PO Box 11051
Coalville
LE67 0FW
Telephone:
01530 454545
Email:
customer.services@nwleicestershire.gov.uk
  • Follow us on Twitter
  • Like us on Facebook
  • Subscribe to us on YouTube

Latest news

30,000 free trees up for grabs in National Forest district

Monday 2 October 2023 30,000 free trees up for grabs in National Forest district A free scheme th...

12 hours ago

Councils join forces to tackle littering

* Shared on behalf of the Leicestershire Waste Partnership

2 weeks ago

Much loved family fun fair to return to Ashby

Ashby Statutes Fair is set to return for five days this month which for many will mark the beginn...

2 weeks ago

Marlborough Square redesign to start in autumn as contract signed

Work to redesign Marlborough Square in Coalville will start soon, after North West Leicestershire...

3 weeks ago

Take a step back in time with fortnight heritage festival

Crafts, exhibitions and reenactments throughout history will play a part in celebrating North Wes...

1 month ago

  • Home
  • |
  • Back to top
  • |
  • Contact us
  • |
  • Jobs
  • |
  • Accessibility
  • |
  • Terms & conditions
  • |
  • Privacy & cookies
  • |
  • Customer account
  • |
  • Staff remote login

Website designed and developed in Leicestershire by Cuttlefish

Certified Accessible by the Shaw Trust
Cyber Essentials Plus
Investors in People