What standards of service can i expect?

We, or the contractors working for us will:

  • Help you identify the repair needed
  • Tell you the maximum time we will take to complete the repair
  • Offer you an appointment for all urgent and routine repairs at a time that is convenient to you
  • Write to you by post and confirm details of your repair,as well as any appointment that we made for you
  • Take care to protect your furnishings while doing repairs
  • Tidy up mess and remove rubbish within two working days of finishing the repair
  • Inspect ten per cent of all completed repairs to check the quality of work
  • Monitor our performance and quality of service and publish performance figures