What standards of service can i expect?

We, or the contractors working for us will:

  • Help you identify the repair needed
  • Tell you the maximum time we will take to complete the repair
  • Offer you an appointment for all urgent and routine repairs at a time that is convenient to you
  • Write to you by post and confirm details of your repair,as well as any appointment that we made for you
  • Take care to protect your furnishings while doing repairs
  • Tidy up mess and remove rubbish within two working days of finishing the repair
  • Inspect ten per cent of all completed repairs to check the quality of work
  • Monitor our performance and quality of service and publish performance figures

Related Pages (6)

  • Repairs - council housing

    This page tells you about the North West Leicestershire District Council house repairs service and explains our responsibilities as the service provider, as well as your responsibilities as a tenant.

  • Solid fuel heating and servicing

    Information about solid fuel heating and servicing for our tenants

  • Help! My boiler's broken...

    What to do if your boiler fails if you're a tenant of North West Leicestershire District Council

  • Housing Planned Investment Programme 2010/2015

    This is the planned investment programme for the next five years based on wards.

  • Right to Repair

    Right to Repair is a scheme for council tenants. It will make sure that certain small urgent repairs which might affect your health, safety or security are done quickly and easily. A repair only qualifies if it costs less than £250.

  • Tenant handbook

    Your tenant handbook deals with all aspects of the tenancy and is issued to all new tenants at sign-up.