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Our Customer Services team is currently very busy helping residents with their newly received bills and statements. If you need help or have questions we recommend you visit our advice page.

Comments, complaints, compliments

We want to hear your opinions about all our services - good and bad.

It's easy to make a comment, pay us a compliment or make either a formal or informal complaint.

Just complete our online form - or call us on 01530 454545.

Once completed, we'll send your form to the right officer - and follow our complaints procedure

Website consultation

Tell us how you use the website and help us improve it for you 

We're currently carrying out some work to improve our online services, and would like some feedback from you to help us support your online needs in the future. 

Please take a few minutes to complete our online survey

Customer feedback group

If you would like to give regular feedback and help us shape our services, please join our Customer Feedback Group. 

The group is asked to provide their views on a wide range of services, through surveys, polls and focus groups. 

We will ask you to take part in at least one survey each year. You will be contacted a maximum of once a month to provide feedback. 

Sign up to be part of our Customer Feedback Group 

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