The council will shortly be sending out the council tax and business rates bill for the forthcoming financial year and to help our customers we have compiled a list of the most frequently asked questions.

1. I want to set up a Direct Debit to pay my council tax / business rates.

To set up an online direct debit go to

Alternatively contact customer services on 01530 454499 who will arrange this, please have your bank details to hand.

2. My bill states I pay by Direct Debit do I need to do anything?

No, the payments will automatically be taken from your account on the dates shown on your bill.

3. I have received a council tax bill and I don’t understand why the amounts have changed?

There may be various reasons why the amounts have changed, for example your entitlement to a discount or benefits may be different or the amounts levied by the County Council, the Fire Authority, the Police or Parish Councils may have increased. If it is not clear from your bill please contact customer services on 01530 454499.

4. I thought council tax wasn’t increasing this year but mine has. Why is this?

North West Leicestershire District Council has frozen its part of your council tax bill, for the 11th year running, but the other authorities that share the tax have not.

Leicestershire Police has increased their charge by 4.4% and Leicestershire and Rutland Combined Fire Authority have each increased their element of the charge by 1.9%.  Leicestershire County Council has increased their charge by 3.9%. This includes a 2% increase to fund Adult Social Care. The Government has prescribed in law how the Adult Social Care precept is to be shown on your council tax bill. The amount shown is the cumulative amount raised for Adult Social Care in 2016/17, 2017/18, 2018/19, 2019/20 and 2020/21.

In addition, your entitlement to a discount or benefit may have changed, which will affect the amount payable.

5. My bill says I’m in a special expense area. What does that mean?

An urban area like Coalville does not have a parish or town council, so the district council takes on the services they usually provide and residents in these areas pay ‘special expenses’ to the district council. Residents in other areas of the district pay their parish council for these services.

6. I want to let you know about a change of address / change in occupancy.

Please visit to tell us about your change of circumstances, or call customer services on 01530 454499

7. I’m struggling to pay my rent / council tax and wonder if I can get any help towards it.

You may be entitled to Housing Benefit towards your rent and / or Council Tax Support to reduce your council tax. You may also be able to apply for a council tax discretionary discount to further reduce your council tax. Please contact customer services or go to for more information.

8. What is an ‘applicable amount'?

This is a weekly figure set by the Government and represents the basic living needs of the customer and family. All authorities will use this amount when calculating entitlement to benefit.

9. I have received my award letter and the amount of savings (capital) quoted is different to the amount I now have in my account(s).

The figures used in the calculation will be based upon the amount of savings you had when you last applied. If you are of working age, any savings you have that are below £6,000 will not be taken into account when assessing entitlement. This figure is £10,000 in for pensioners.

10. The state retirement pension/welfare benefit amount shown on my award is not quite what I receive.

Most DWP benefits are increased by a certain percentage each year which we work out for the new financial year. If your figure is not accurate please bring or send in your pension / benefit award letter so we can adjust it if required.

11. Changes introduced from 01.04.19: 

  • Long Term Empty Premium:
  1. Properties that have been empty for over 2 years and less than 3 years a 50% premium will be applied (150% council tax demand)
  2. Properties over 3 years a 100% premium will be added (200% demand)
  • The second home 10% discount is no longer available

The above 2 changes are policy decisions and any customers that are not entirely happy about it may follow the complaints procedure and write in accordingly.

Last updated: Thu 11 March, 2021 @ 12:12