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Our Customer Services team is currently very busy helping residents with their newly received bills and statements. If you need help or have questions we recommend you visit our advice page.

For residents

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We offer hundreds of services for local residents

The ones you use most often are on this page - such as recycling and waste collection, council tax and benefits and council housing. 

You can pay, report problems and request services online - and we're adding new services all the time. 

Our vision

'North West Leicestershire will be a place where people and businesses feel they belong and are proud to call home'.

Our values

  • Deliver agreed quality
  • Support what is possible
  • Be fair and proud
  • Spend our money wisely
  • Listen carefully
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