To help reduce the risk of flooding and the damage it can cause, we have guidance to help householders, landowners and prospective developers.

Flooding advice for the public (PDF Document, 5.3 Mb)

Advice if you witness flooding

Flooding from sewers

Contact Severn Trent Water online or call 0800 783 4444. To assist them please have your postcode ready and record the incident number given to you. This may enable you to track your enquiry.

Flooding on roads

Contact Leicestershire County Council Highways online or on 0116 3050001. The problem may be drainage related or influenced by the capacity of Severn Trent Water Limited’s sewers serving the highway drains.

Flooding from main rivers

(e.g. Trent, Soar, Mease, Sence and others)

Contact the Environment Agency Floodline. Warnings of flooding from main rivers can be provided by email or text message by registering with the Environment Agency using the floodline number 0845 988 1188.

Flooding from ordinary rivers or streams

It is the riparian owners' (i.e. the landowners) responsibility to make sure that a watercourse is not obstructed. If you live on the edge of any watercourse you have a responsibility to ensure that it does not become obstructed. 

Is your home at risk of flooding?

To find out if you are at risk of flooding from main rivers and streams, using your postcode or address you can view maps on the Environment Agency website.

Leicestershire County Council as the Lead Local Flood Authority is interested in recording all reports of flooding in order to identify any patterns emerging.

Report flooding issues to Leicestershire County Council online or call 0116 3050001. 

Protecting your home from flooding 

It is your responsibility to protect your home in the first instance. 

If you think that your home is at risk of flooding and believe you need to protect your home with sandbags, it is a good idea to buy some from DIY outlets ready to use in case of a flood.

Remember though, sandbags are only a short term fix and may not be appropriate or effective in some flood risk circumstances.

NWLDC supply of sandbags 

We keep a limited number of sandbags to help protect vulnerable people and critical council infrastructure.

We usually have a limited number of sandbags for homeowners to collect at our Linden Way depot off Ashby Road in Coalville (postcode LE67 3JY) - between 8am and 5pm Monday to Friday (excluding public holidays and weekends).   

Please contact customer.services@nwleicestershire.gov.uk / 01530 454545 to make arrangements for collection of sandbags between these hours. Our out of hours number is 01530 454789. 

Please note that staff will not be able to load sandbags into vehicles when collected due to Covid-19 restrictions. 

In an emergency situation we may be able to deliver sandbags depending upon the individual circumstances and subject to available resources but this cannot be guaranteed.

Read more information on how to protect your home from flooding on the Environment Agency website

More flood advice is available on the Leicester, Leicestershire and Rutland Local Resilience Forum website 

Storm Ciara and Dennis - Flood Support Scheme

If your property was affected by flooding as a result of storms Ciara or Dennis in February 2020, and/or between 8 and 18 November, 2019, you may be eligible for financial support through one of the Government schemes that we are adminstering 

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Last updated: Wed 19 August, 2020 @ 11:21