Complaints procedure (local government)

Provision of a means for local residents and businesses to comment or complain about any of the services it provides. Complaints may be about the quality of the service, delays in providing the service, discrimination or the behaviour of council staff or council representatives.


  • Comments, complaints, compliments

    How to make complaints and pass on comments and compliments about North West Leicestershire District Council and its services

  • Conduct, complaints and standards

    Contains information on North West Leicestershire District Council's Audit and Governance Committee and the Code of Conduct.

  • Local Code of Conduct

    Member code of conduct. Information on changes to the complaints procedure about councillors at North West Leicestershire District Council