If you've had a bill from us with a barcode on it, then you can pay it at literally thousands of places all over the country.
Your bill could be for:
- Council tax
- Housing rent
- Business rates
- 'Sundry debtor' invoices (such as business waste collection, Piper Lifelines, paying back Housing Benefit overpayments and more)
Just look for the PayPoint sign in any local shop (there are around 60 in North West Leicestershire - and nearly 20,000 in Britain) or at the Post Office.
Cash payments can be made for FREE at all PayPoint outlets (some may also accept debit cards, but may charge you).
At Post Offices you can pay by cash, cheque or debit card for FREE.
Making a payment
Take your bill or invoice to any Post Office or PayPoint outlet, along with your payment.
Hand it to the assistant for them to scan the barcode and then give them your payment, stating how much you want to pay. (You will need to know the amount you wish to pay, as the staff won't have access to any of your account details).
Once your payment has been processed, they will give you your bill or card back, along with a receipt, which you should keep in a safe place to help keep track of your payments.
Many Post Offices are open on Saturday mornings and most of the PayPoint shops are also open in the evenings and at weekends, so you will be able to pay at a time and place that suits you.
Barcoded invoices can be paid at any Post Office or PayPoint outlet just like barcoded bills. Some invoices may also offer payment by bank giro credit slip as well. But if the bank giro credit is completed the Post Office may make a charge (currently £2.40), so to avoid being charged please DO NOT complete the giro slip, and ask to pay by barcode.
Many council bills and invoices can now be paid by Direct Debit. If you have a bank or building society current account this is often the easiest way to pay. Some services may also offer payment by Standing Order as an alternative.
For details of which bills can be paid by Direct Debit and to how to set one up please see our Direct Debit page.
Unfortunately not. All payments need the barcode to ensure your payment gets to your account and outlets will be unable to process your payment without it.
No. You are fully protected by the guarantee which states that we must advise you in advance of changes to the amounts and the due dates.
If you pay by cheque or debit card you should retain your receipt until the payment shows as paid on your bank statement. If you pay by cash we recommend you keep your receipt until you next confirm your balance, or until your next bill arrives, or for 12 months, whichever is soonest.
Payments will usually take two working days to reach your account (i.e. excluding Saturday, Sunday and Bank Holidays), so please make sure you pay in good time, before your Council Tax, Business Rates, Rent or invoice is due.
No. Standing Orders require you to change the amount each time your payments change. With Direct Debit the amount changes automatically, even from year to year and you are protected by the guarantee.
Banks and post offices often charge bill payers an administration fee for accepting payments made using a payment book or giro credit.
When paying with barcoded bills there will be no charge for customers paying by cash, cheque or debit card at post offices and no charge for paying by cash at PayPoint outlets.
Barcoded bills also generally offer a wider choice of payment locations and opening times.
Simply contact us and we will arrange for a replacement to be sent.
Cash payments can be made for FREE at all PayPoint outlets (some may also accept debit cards, but may charge you for this), while at Post Offices you can pay by cash, cheque or debit card for FREE if they scan the barcode.
But if the bank giro credit is completed the Post Office may make a charge, so to avoid being charged please DO NOT complete the giro slip, and ask to pay by barcode.
Last updated: Mon 12 May, 2014 @ 15:38