First Contact Plus is a partnership of services that work together to support you to live independently.

A wide range of public organisations, charities, voluntary groups and more are part of First Contact.

When you talk to any of us, we can ask you some simple questions, complete a checklist – and then make sure you get the help you need.

We’ll share what you tell us with the right organisations, who can then offer you assistance. This includes:

Health and wellbeing

  • Fitting simple adaptations to your home to stop you from having a fall
  • Offering you an emergency lifeline
  • Telling you about local groups and activities
  • Advice and support for carers


  • Advising you about how to claim the benefits
  • Helping you to manage your money and pay your bills
  • Helping you to set up a bank account – and avoid the pay day lenders and loan sharks

 Safety and security

  • Having locks fixed on your windows and doors.
  • Making sure you have smoke alarms that work
  • Keeping your home warm

Find out more at First Contact Plus | Your First Contact for Information Advice and Support in Leicestershire

Lifeline alarm

Want to remain in your home - but know help will be there in an emergency?

Then our lifeline service is for you. The system gives security and peace of mind - 24 hours a day, 365 days a year - for just a small fee.

Visit our emergency alarm system page to find out more. 

Last updated: Wed 29 March, 2023 @ 13:52