Skip to Content

Cookies

We use some essential cookies to make this website work.

We would also like to set additional cookies to understand how you use this website and improve Council services.

We also use cookies set by other sites to help us deliver content from their services.

View cookies
  • Accessibility
  • |
  • |
  • Font Size:
  • |

Future of Hermitage Recreation Ground and former leisure centre site | Complete the online survey

Tickets for Cinema in the Park are now available | View the line-up and buy tickets.

North West Leicestershire District Council

  • Login or Register
  • Home
  • |
  • Jobs
  • |
  • Contact Us
  • |
  • A-Z of Services
  • Apply For It Apply For It
    • Supply to us
    • Grants and funding
    • Building Control
    • Free Tree Scheme 2021
    • Applying for planning permission
    • Working for us
    • Allocations Policy
    • Apply for benefits
    • Council Tax discounts
    • Housing Register
    • Business rates relief
    • Disabled facilities grants
  • Pay It Pay It
    • Pay your Council Tax
    • Paying the rent
    • Direct Debit
    • View and pay for services from us online
  • Report It Report It
    • Asset Management and Housing Repairs
    • Request a new, replacement or bin repair
    • Make a complaint, comment or compliment
    • Report anti-social behaviour
    • Report litter
    • Report a change in circumstances Council Tax
    • Report a planning enforcement issue
    • Report a private sector housing issue
    • Report a dead animal
    • Report dog fouling
    • Report graffiti
    • Book a pest control treatment
    • Report fly tipping
    • Report illegal advertising
    • Report waste bins left out
    • Missed waste collection
    • Report a food problem
    • Report a change in circumstances - benefits
    • Privacy policy
    • Environmental nuisance complaints
    • Report a stray dog
  • Request It Request It
    • Asset Management and Housing Repairs
    • Request additional or replacement recycling containers
    • Moving house - need bins?
    • Order bins for a newly built home
    • Book a pest control treatment
    • Requesting Information
    • My Account – manage your services online
    • Additional black bin request
    • Assisted collection service request
    • Moving house – need recycling containers?
    • Privacy policy
    • Bulky waste collections
    • Pest Control
  • Your Account Your Account

Compliance and Servicing

Home » Residents » Housing » Council housing » Asset Management and Housing Repairs » Compliance and Servicing

Planned maintenance, testing and servicing

As a landlord, NWLDC is responsible for completing a number of mandatory checks to ensure
the safety of our tenants. If you refuse to allow the required access for any NWLDC contractor
undertaking these mandatory landlord checks, this may result in the disconnection of your
supply and potential legal proceedings.

We have a planned programme of checks, works and servicing that is repeated at regular
intervals to ensure we meet health and safety standards and maintain buildings, equipment
and installations to keep them in good condition.
Examples of the type of work that is undertaken:

  • Gas and air source heat pump annual servicing and safety checks
  • Servicing and maintenance of communal boilers and systems
  • Lift servicing
  • Communal fire detection equipment servicing
  • Fixed wire testing
  • Water testing and treatment
  • Checking specialised lifting equipment such as stair lifts
  • External redecoration
  • Internal redecoration of communal areas and sheltered housing complexes

Heating

Air source heating

If your home has air source heating it will be checked every year. If you experience any problems:
• Within the first year of installation contact Everwarm on 0800 1977755
• After the first year of installation contact Sure Maintenance on 0800 8030041
The installation date is located on a sticker on the front of the pump. If you have any queries
contact the repairs team on 01530 454635.

Gas heating

If your home has a gas supply it will be checked every year. This check is intended to protect
you, your family and your neighbours from any potential hazards such as carbon monoxide
gas, which doesn’t smell and can’t be seen, but can be fatal.
We do not maintain your own appliances such as gas fires / cookers but we do make sure they
are safe to use. If they are not, we will turn them off and disconnect them for you to repair or
replace at your own cost.
Please reply promptly when you receive your annual gas service and safety check
appointment; this check is a legal requirement. If you receive an appointment that is not
convenient, please contact our dedicated contractor Sure Maintenance on 0800 8030041 to
rearrange.
Make sure air vents are not blocked up if you have a gas appliance.
If anyone is regularly sleeping in a room with a gas fire please let us know so that we can
review your smoke and carbon monoxide detector requirements.

Solid fuel heating

If you have solid fuel heating in your home it will be checked every year. The annual service
includes a chimney sweep and safety check. We also complete another sweep 6 months later.
If you receive an appointment that is not convenient, please contact our dedicated contractor
Sure Maintenance on 0800 8030041 to rearrange.
Please reply promptly when you receive your annual service and safety check, and sweeping
appointment; these checks are a legal requirement.
If you have any queries, contact the repairs team on 01530 454635 who will be able to advise
you.

Storage heaters

If you have storage heaters in your home these are checked as part of our fixed wiring testing
which is carried out every five years.
Contact the repairs team to report any issues with your storage heaters 01530 454635.

Asbestos

Asbestos is a naturally occurring mineral that was extensively used in a range of building
materials before 1999. Asbestos that is in good condition does not pose a problem to people’s
health. Damaging materials which contain asbestos by sanding, drilling, sawing or scrubbing
them can release asbestos fibres into the air which could be harmful to yours and others
health.

The use of Asbestos was banned in 1999 but may still have been used on unknown occasions.
If your home was built or refurbished before this period the chances are it may contain
asbestos in the following materials, but is not limited to:
• Airbricks and flue pipes
• Decorative textured coating (such as Artex)
• Bath panels and bathroom boxing
• Black toilet cisterns
• Corrugated cement sheeting on sheds and garages
• Ceiling tiles
• Fuse boards and storage heaters
• Fire door panels and panels behind fires or heaters and fire surrounds
• Floor tiles
• Guttering, downpipes and soil pipes
• Insulating materials on boilers, pipes, and water tanks
• Internal partitions and airing cupboard linings
• Linings for airing cupboards and stairways
• Partition walls
• Sealants and putty
• Soffit and fascia boards and roof sheets and tiles
• Water tanks

How we manage asbestos in our properties

We have previously undertaken surveys to identify and inspect places where asbestos may
have been used in our properties. If these materials are found to be in good condition, we may
have left them in place. Therefore, it is essential to ask for permission to complete any property
alterations so we can check if asbestos is a consideration to your improvement and advise you
accordingly. By not doing so it is a breach of your tenancy agreement.
If part of the work requires asbestos removal, we will arrange for this to be completed by our
approved asbestos contractor. Depending on the improvement you are wanting to make the
cost of the removal may be covered by the council. If the cost is not going to be covered, you
will be informed as part of the property alterations and permissions process. If you carry out
any work or permit others to carry out work without our prior written approval, you will be
liable for any costs of dealing with any asbestos incidents.

If you have any concerns, please contact the repairs helpline.

Related Documents (4)

  • Guide to Solid Fuels (PDF Document, 0.31 Mb)
  • How your central heating programmer or time clock works (Word Document, 2.05 Mb)
  • Solid Fuel Appliances - Essential Information (PDF Document, 0.22 Mb)
  • Carbon Monoxide Safety (PDF Document, 0.1 Mb)

Related Links (1)

  • Policies and Guides

Last updated: Mon 30 May, 2022 @ 09:54

  • Home
  • Residents
  • Housing
  • Council housing
  • Asset Management and Housing Repairs
    • Housing Repairs
    • Improving and adapting your home
    • Policies and Guides
    • Moving In and Out
    • Compliance and Servicing
    • Community and Environment
Follow @NWLDCHousing

Contact

Housing Repairs

Telephone:
01530 454635
Online:
Contact Housing Repairs

My Location

Enter your house number and your street name or postcode for more localised information

Customer Services Hotline

01530 454545

North West Leicestershire District Council, Council Offices, Whitwick Road, Coalville, Leicestershire, LE67 3FJ

See us on a mapContact us online

A-Z of services

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
  7. G
  8. H
  9. I
  10. J
  11. K
  12. L
  13. M
  14. N
  15. O
  16. P
  17. Q
  18. R
  19. S
  20. T
  21. U
  22. V
  23. W
  24. X
  25. Y
  26. Z
  27. See all

Contact us

Address:
North West Leicestershire District Council
Council Offices
Whitwick Road
Coalville
Leicestershire
LE67 3FJ
Telephone:
01530 454545
Email:
customer.services@nwleicestershire.gov.uk
  • Follow us on Twitter
  • Like us on Facebook
  • Subscribe to us on YouTube

Latest news

Important advice to keep people safe as heatwave temperatures soar again in Leicestershire

Press release about measures during the heatwave shared on behalf of the Local Resilience Forum f...

5 hours ago

Three young market traders showcase business ideas ahead of regional final

Finalists from young traders markets in North West Leicestershire will soon be heading to Wolverh...

2 days ago

Broomleys Cemetery receives the coveted Green Flag Award

North West Leicestershire District Council (NWLDC) has received a Green Flag Award for its Brooml...

1 week ago

New hive of activity for local buzz-ness thanks to council grant

A former engineer obsessed by bees, who decided to change his career overnight, has become beekee...

1 week ago

Groups to embed new life in North West Leicestershire

Community groups in North West Leicestershire are being encouraged to apply for funding to help l...

2 weeks ago

Our tweets

Looking for something to do with friends and family? Why not try Ashby Artisan Market. At North Street car park in Ashby every third Saturday of the month, offering local food, drink, crafts and art. 📅 Saturday 20 August ⏲ 9am – 2pm

2 hours ago

Unfortunately due to a lack of interest, we've decided to cancel the Commonwealth Games Fun Day on 18 August (postponed from 28 July). To stay up to date with lots of other sessions and programmes we offer, make sure to follow @nwlhealth

5 hours ago

Full yellow bag? Extra cardboard that doesn’t fit in the yellow bag can be put out next to the yellow bag. Please make sure it is flattened to no larger than 2ft x 2ft ♻ You can also order extra yellow bags online: nwleics-self.achieveservice.com/en/AchieveForm… #recyclemore

20 hours ago

Are you tired of the same old holidays? If you’re looking to escape the everyday, explore the county with a fitcation. From outdoor swimming to skydiving, family fun on the fairway or learning a new skill, there’s something for everyone. Find out more visitleicester.info/fitcation

20 hours ago

Although we’re not expecting temperatures like we experienced in the heatwave last month, it is still going to be very hot and will last longer than the one we saw in July. 🥵 Stay hydrated folks and keep an eye on anyone who could be vulnerable in the heat.

1 day ago

We are looking to recruit a Senior Housing Officer. Want to find out more? Visit: nwleics.gov.uk/pages/jobs_and… #Leicester #Leicestershire #Coalville #EastMidlands #Midlands #JobSeeker #Job #Jobs

1 day ago

🌸🌷 Green shoots grant scheme 🌸🌷 Community groups and parish councils can apply now to receive funding towards flowering bulbs. The scheme aims to brighten up our communities and increase biodiversity across the district. Apply by Friday 23 September nwleics.gov.uk/greenshoots

1 day ago

Please don't put brown paper in the blue bag - recycle it in the yellow bag with your cardboard instead📦♻ This is because brown paper affects the quality of recycled paper at the mill we send it to. To find out more, please visit nwleics.gov.uk/recycling_paper #recyclemore #nwleics

2 days ago

Business owners from our local young traders’ events in May are preparing for @marketsmatter regional finals this Saturday (13 August). If they’re successful, they could then go on to battling it out in the national final over the August bank holiday. nwleics.gov.uk//news/2022/08/…

2 days ago

  • Home
  • |
  • Back to top
  • |
  • Contact us
  • |
  • Jobs
  • |
  • Accessibility
  • |
  • Terms & conditions
  • |
  • Privacy & cookies
  • |
  • Customer account
  • |
  • Staff remote login

Website designed and developed in Leicestershire by Cuttlefish

Certified Accessible by the Shaw Trust
Cyber Essentials Plus
Investors in People