Coronavirus - Recycling and waste service updates

Our bin crews and waste services team have worked harder than ever to maintain our collections during the coronavirus outbreak. We know how important your bin collections are to you and we'd like to thank you for your continued support as we start to bring our key services back to normal whilst making sure the safety of the public and our collection teams remains our first priority.

This page - along with our social media accounts - will keep you up to date with how our waste services are running, so please check back regularly.

Garden waste and cardboard collections

Garden waste and cardboard collections will continue monthly until they return to normal fortnightly collections from Monday 28 September

From Monday 28 September, you can find details of your next collection date using the waste collection calendars which were in use pre-Covid. Alternatively, use the postcode finder option on the dedicated collections page to check dates and find services specific to your area.

During the pandemic, we have had to reduce our crew sizes from four to three to allow those in the ‘at risk’ category to shield from the virus and to protect those working by adhering to social distancing guidelines.

Operating in smaller crew sizes made it difficult for our teams to complete their rounds which meant that garden and waste collections had to be separated. By regularly reviewing the rounds, we can start to bring staff members back safely to carry out the normal collections while maintaining these reduced crew sizes. As of the week commencing Monday 28 September, garden waste and cardboard will be collected in the same vehicle as part of the normal service. 

Thank you for your continued patience and recycling efforts. Take a look at our tips and advice on reusing and disposing of excess garden waste and cardboard.

Monthly cardboard collections

Your monthly cardboard collection will continue to alternate every two weeks with your monthly garden waste collection - on your recycling day - until Monday 28 September. From Monday 28 September, your cardboard will be collected fortnightly.

We will collect additional cardboard which has built up in recent weeks that doesn't fit in your yellow bag(s). Please flatten it to no larger than 4ft x 4ft and leave it weighted down with your yellow bag or put it out in a cardboard box.

Monthly garden waste collections

Garden waste collections will continue on a monthly basis until Monday 28 September when the service will return to its normal fortnightly cycle.

Food waste collections (trial area)

We have currently suspended our collections of food waste (for the 2,000 households on the trial in Measham, Appleby Magna, Appleby Parva, Chilcote, Newton Burgoland, Snarestone and Swepstone).


In line with Government advice, we strongly recommend you wash your hands both before you take your bin out (for the wellbeing of our teams) and after you’ve brought it back in following the collection (for your own wellbeing).

If your household has a suspected or confirmed case of coronavirus, please place all used tissues and cleaning cloths in a plastic rubbish bag and tie it tightly when full. This should then be placed in a second bag, tied tightly and set aside from other waste. After at least 72 hours, the bag can be put in your black bin.

Collection timings

Please put your bins out on your usual collections days by 6am (or the night before). Remember, due to how busy we are we might not collect at the time you’re used to – please leave your bins out until 6pm to make sure we can collect them. If you do not put your bin out in time, we will be unable to return and empty the bin.

Additional waste

Please note, we are currently unable to take any additional waste next to black bins. Taking the additional waste fills our lorries quicker, meaning they need to be taken to the tip more often, and impacts our ability to reach all the bins we need to also empty that same day. Thank you for your understanding. 

Repairing or replacing recycling bins, boxes and bags

Due to staff shortages we are currently unable to provide a timescale for when these orders will be fulfilled. We apologise for any inconvenience caused.

Recycling and Household Waste Sites and bring/mini recycling sites

The Coalville and Lount Recycling and Household Waste Sites are run by Leicestershire County Council who have reopened most of their sites. The sites in Lount and Coalville are open but only accepting some types of waste. You will need to make an appointment before you visit. More information can be found here.

For the health and safety of our residents and staff, we have removed our main bring/mini recycling sites. This decision aims to encourage residents to follow Government Stay Alert guidance. Inappropriate use of these sites has lead to high levels of fly-tipping which is costly to remove at a time when resources are limited. Please take a look at our advice for disposing of your waste.

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Last updated: Tue 15 September, 2020 @ 10:29