Coronavirus - Recycling and waste service updates

Our bin crews and waste services team have worked harder than ever to maintain our collections during the coronavirus outbreak. We know how important your bin collections are to you and we'd like to thank you for continuing recycling despite all the challenges we’ve faced this year. You’re helping to build a greener and more sustainable future for North West Leicestershire.

Recycle Week 2020 thank you video transcript (Word Document, 0.1 Mb)

This page - along with our social media accounts - will keep you up to date with how our waste services are running, so please check back regularly.

Garden waste and cardboard collections

Garden waste and cardboard collections have now returned to normal fortnightly collections.

You can find details of your next collection date using the waste collection calendars which were in use pre-Covid. Alternatively, use the postcode finder option on the dedicated collections page to check dates and find services specific to your area. Please make sure all cardboard is flattened to 2ft x 2ft as was required pre Covid-19.

During the pandemic, we have had to reduce our crew sizes from four to three to allow those in the ‘at risk’ category to shield from the virus and to protect those working by adhering to social distancing guidelines.

Operating in smaller crew sizes made it difficult for our teams to complete their rounds which meant that garden and waste collections had to be separated. By regularly reviewing the rounds, we can start to bring staff members back safely to carry out the normal collections while maintaining these reduced crew sizes. Your garden waste and cardboard will be collected in the same vehicle as part of the normal service. 

Food waste collections (trial area)

Our food waste collection trial for 2000 households in Measham and surrounding villages has now resumed and will run until further notice.


In line with Government advice, we strongly recommend you wash your hands both before you take your bin out (for the wellbeing of our teams) and after you’ve brought it back in following the collection (for your own wellbeing).

If your household has a suspected or confirmed case of coronavirus, please place all used tissues and cleaning cloths in a plastic rubbish bag and tie it tightly when full. This should then be placed in a second bag, tied tightly and set aside from other waste. After at least 72 hours, the bag can be put in your black bin.

Collection timings

Please put your bins out on your usual collections days by 6am (or the night before). Remember, due to how busy we are we might not collect at the time you’re used to – please leave your bins out until 6pm to make sure we can collect them. If you do not put your bin out in time, we will be unable to return and empty the bin.

Additional waste

Please note, we are currently unable to take any additional waste next to black bins. Taking the additional waste fills our lorries quicker, meaning they need to be taken to the tip more often, and impacts our ability to reach all the bins we need to also empty that same day. Thank you for your understanding. 

Repairing or replacing recycling bins, boxes and bags

Due to staff shortages we are currently unable to provide a timescale for when these orders will be fulfilled. We apologise for any inconvenience caused.

Recycling and Household Waste Sites and bring/mini recycling sites

The Coalville and Lount Recycling and Household Waste Sites are run by Leicestershire County Council who have reopened most of their sites. The sites in Lount and Coalville are open but only accepting some types of waste. You will need to make an appointment before you visit. More information can be found here.

For the health and safety of our residents and staff, we have removed our main bring/mini recycling sites. This decision aims to encourage residents to follow Government Stay Alert guidance. Inappropriate use of these sites has lead to high levels of fly-tipping which is costly to remove at a time when resources are limited. Please take a look at our advice for disposing of your waste.

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Last updated: Thu 5 November, 2020 @ 17:23