Coronavirus - Recycling and waste service updates

Our bin crews and waste services team are working harder than ever to maintain our collections during the coronavirus outbreak. 

This page - along with our social media accounts - will keep you up to date with how our waste services are running, so please check back regularly.

How we’re currently operating

  • Bulky waste collections are back! Find out how to book a collection.
  • Garden waste collections have resumed on a monthly basis.
  • Every household should have received a letter to advise them of their upcoming garden waste collection dates. The letters were accompanied with a list of FAQs with useful advice and further information. You can also view the FAQs here.
  • Cardboard collections remain suspended - Advice on disposing of cardboard
  • Thank you for your patience whilst our team worked to overcome numerous challenges to bring these collections back - we know how important they are to you.

We have also currently suspended our collections of food waste (for the 2,000 households on the trial in Measham, Appleby Magna, Appleby Parva, Chilcote, Newton Burgoland, Snarestone and Swepstone).

This could change further in the future as some of our collection crew employees begin to self-isolate and as we constantly review how Government hygiene and social distancing measures might impact our service.

Wherever possible we are redeploying staff from less critical services to our waste teams, as we understand how important bin collections are to you.

Bulky Waste Collections

Great news! Bulky waste collections are restarting. Here’s what you need to know:

  • You can now call 01530 454545 to book a collection slot for Monday 18 May onwards
  • We can collect up to 3 items per slot, for a £25 charge
  • We can collect up to 3 additional items at a cost of £5 each - this will require a separate collection slot
  • We cannot collect soft furnishings due to risk of coronavirus contamination
  • All collections will take place on a Monday

Please see our full list of accepted items.

If you receive housing benefit, council tax support or income support you are entitled to two free collections per household per year. Please have proof of benefits ready before you call.

Hygiene

In line with Government advice, we strongly recommend you wash your hands both before you take your bin out (for the wellbeing of our teams) and after you’ve brought it back in following the collection (for your own wellbeing).

If your household has a suspected or confirmed case of coronavirus, please place all used tissues and cleaning cloths in a plastic rubbish bag and tie it tightly when full. This should then be placed in a second bag, tied tightly and set aside from other waste. After at least 72 hours, the bag can be put in your black bin.

Collection timings

Please put your bins out on your usual collections days by 6am (or the night before). Remember, due to how busy we are we might not collect at the time you’re used to – please leave your bins out until 6pm to make sure we can collect them. If you do not put your bin out in time, we will be unable to return and empty the bin.

Additional waste

Please note, we are currently unable to take any additional waste next to black bins. Taking the additional waste fills our lorries quicker, meaning they need to be taken to the tip more often, and impacts our ability to reach all the bins we need to also empty that same day. Thank you for your understanding. 

Repairing or replacing recycling bins, boxes and bags

Due to staff shortages we are currently unable to provide a timescale for when these orders will be fulfilled. We apologise for any inconvenience caused.

Recycling and Household Waste Sites and bring/mini recycling sites

The Coalville and Lount Recycling and Household Waste Sites are run by Leicestershire County Council who have reopened some sites. The site in Lount is now open but is only accepting some types of waste, requires a booking and you should only use the site if storing waste is becoming a risk to your health and safety. The site in Coalville remains closed. More information can be found here.

For the health and safety of our residents and staff, we have removed our main bring/mini recycling sites. This decision aims to encourage residents to follow Government Stay Alert guidance which includes stopping all gatherings of more than two people from different households and avoiding non-essential travel. Inappropriate use of these sites has lead to high levels of fly-tipping which is costly to remove at a time when resources are limited. Please take a look at our advice for disposing of your waste.

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