District council services

We have robust preparations in place and our priority is to keep all our key services running and support our communities in every way we can.

We’ll post regular updates on this page to keep you informed of how our services are running.

Please remember that services such as education, roads and adult social care are services provided by Leicestershire County Council

Customer services and contacting us

Our customer services team is very busy and receiving lots of calls – so please be patient and avoid contacting us if your query is not urgent. 

As of 25 March our council offices are closed to visitors in the interests of the health and wellbeing of staff and customers - we are prioritising phone and email contact.

Many of our services are available online through MyAccount - this is the quickest and easiest way to access the majority of our services.

Alternatively, please contact us on 01530 454545 or by email at customer.services@nwleicestershire.gov.uk - our lines are open between 8.45 am and 5pm Monday to Friday except Thursdays when we are open 9.30am and 5pm.

Waste collections

  • Cardboard and garden waste collections have returned to a normal fortnightly service. Find out more.
  • Bulky waste collections have returned - find out more.
  • Our food waste collection trial for 2,000 households in Measham and some surrounding villages is resuming. Residents on the trial will receive an information leaflet about the trial during the week commencing Monday 26 October.

All black bin, red box and blue bag collections are running as normal.

Please note, we are unable to take side or additional waste next to black bins. We are not able to offer this as we only have the staffing and operational capacity to empty black bins. We thank customers for their understanding.

Further information and updates on our recycling and waste collections.

Council Tax flexibility

Please visit our specialised webpage for more information.

Struggling to pay council tax and/or rent?

Find out about the help that may be available, the payments we're processing automatically, and how to make a new Universal Credit Claim.

Housing Advice and Homelessness

Housing advice is being undertaken by phone only. If you have nowhere safe to stay or are worried that you may be at risk of becoming homeless you can speak to us by calling freephone 0800 9520079 during working hours. You can also email housing.choices@nwleicestershire.gov.uk  and we will call you back.

Please also see our webpages for useful information that may help with your housing situation.

Please note that we are not able to issue food bank vouchers at this time but you can contact local food banks direct to ask for support.

For out of hours emergencies only please call 01530 454789

Choice Based Lettings Update

We are only advertising social housing through our Choice Based Lettings Scheme on a limited basis. If any properties do become available and cannot be matched to someone in urgent need then they will be advertised on a Thursday as per normal.

We advise that people seeking housing check the website regularly to see if properties have become available. Please note that it may take longer than normal for bids to be processed and an offer to be made. Property viewings and tenancy start dates are also affected by the current situation.

New applications to join the Council’s Choice Based Lettings Scheme are still being taken although it is taking longer than 10 working days to process applications and review supporting evidence.

Parks, playgrounds and outdoor gyms

Our parks, playgrounds and outdoor gyms are open for everyone to safely enjoy. Other re-opened spaces include:

  • Car parks associated with open space provision such as the car park at Coalville Park
  • Hermitage Recreation Ground fishing lake 
  • Coalville Park tennis courts, skate park and multi-use games area (MUGA).

Signage will be in place at our playgrounds. Please take the time to read these and follow the guidance in order to use our play areas safely.

Car parking

Car parking charges have been reinstated in all council car parks with contactless card payments only. A pay by phone system is also in the process of being set up.

All on-street car parking enforcement resumed on Monday 1 June.

Council car parks remain free beyond 1 July for NHS staff members, health and social care workers and NHS Volunteer Responders when on official duty. This will help support these key workers whilst they carry out essential work in our communities.

Eligible staff can get a free Government parking pass from their employer, NHS Trust or the Royal Volunteering Society.

If you are struggling to obtain a free parking pass from your employer and you think you are eligible, please contact us by emailing parking@nwleicestershire.gov.uk or telephone 01530 454545 and we will assist you.

For further information on the scheme, please visit the NHS free parking website.

Public toilets

Our public toilets in Coalville and Ashby de la Zouch town centres have reopened with charges removed to reduce hand contact and the need to use coins at the entrances.

Coalville public toilets will be open on Tuesdays, Fridays and Saturdays, 10am till 3pm.

Ashby public toilets will be open on Thursdays, Fridays and Saturdays, 10am till 3pm.

Coalville Market 

Coalville Market has reopened with social distancing measures in place.

Leisure services

Hood Park Leisure Centre and Hermitage Leisure Centre have reopened their gyms and group exercise studios

The community leisure facilities in Measham, Ibstock and Castle Donington are closed.

All the community classes our leisure services team runs are cancelled due to the social distancing policy that the Government has put in place. This includes our popular Steady Steps programme.

A virtual timetable of activities has been set up to help you keep moving.

Committee meetings

We’re looking at the meetings we’ve got coming up and which decisions need to be made, reviewing what is essential and what can be deferred.

Check our calendar of meetings for the latest information

Our councillors are being kept up to date and we are anticipating legislation from Government.

Our events

The Police and Crime Commissioner elections due to take place on May 7 were cancelled.

Ashby Tourist Information Centre will be closed for the foreseeable future.

Our VE Day event in Coalville Park and Picnic in the Park in June have both been postponed with the intent to host them later this year.

Social media

The following Twitter accounts will be regularly posting out the latest factual advice and information related to COVID-19:

  • Public Health England (@PHE_UK)
  • Department of Health and Social Care (@DHSCgovuk)
  • North West Leicestershire District Council (@NWLeics)
  • NHS England (@NHSEngland)
  • Leicestershire Police (@leicspolice)
  • Leicestershire Fire and Rescue Service (@LeicsFireRescue) 
  • West Leicestershire Clinical Commissioning Group (@west_lei_ccg)
  • Leicestershire County Council (@LeicsCountyHall)
  • Foreign Office (@foreignoffice)
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Last updated: Wed 28 October, 2020 @ 11:11