District council services

We have robust preparations in place and our priority is to keep all our key services running and support our communities in every way we can.

We’ll post regular updates on this page to keep you informed of how our services are running.

Please remember that services such as education, roads and adult social care are services provided by Leicestershire County Council

Customer services and contacting us

Our council offices are open to visitors, but we ask that you only visit if absolutely necessary and we are prioritising phone and email contact, and seeing customers face to face with pre-arranged appointments.

Many of our services are available online through MyAccount - this is the quickest and easiest way to access the majority of our services.

Alternatively, please contact us on 01530 454545 or by email at customer.services@nwleicestershire.gov.uk - our lines are open between 8.45 am and 5pm Monday to Friday except Thursdays when we are open 9.30am and 5pm.

Waste collections

Covid outbreaks and the need for staff to isolate is putting a lot of pressure on our waste teams currently.

Our teams are working harder than ever and we’re pleased to say our waste and recycling collections are not currently affected.

In the short term we may be a little slower collecting the fly tips you report, delivering new bins you request and have longer wait times on bulky waste collections.

Please bear with us – and please don’t litter or fly tip! If you see offences committed – still report them online – we may just be a little slower at responding than normal. Thank you for your support.

Unemptied red boxes? Due to recent health and safety concerns, glass will only be collected when it is separated from your plastic / cans / tins.

Please note, we are unable to take side or additional waste next to black bins. We are not able to offer this as we only have the staffing and operational capacity to empty waste from inside black bins. We thank you for your understanding.

Further information and updates on our recycling and waste collections.

Council Tax flexibility

Please visit our specialised webpage for more information.

Struggling to pay council tax and/or rent?

Find out about the help that may be available, the payments we're processing automatically, and how to make a new Universal Credit Claim.

Housing advice and homelessness

If you need housing advice you should contact us by phone in the first instance 

If you have nowhere safe to stay or are worried that you may be at risk of becoming homeless you can speak to us by calling freephone 0800 9520079 during working hours. You can also email housing.choices@nwleicestershire.gov.uk  and we will call you back. 

Please also see our housing advice pages for useful information that may help with your housing situation.

For out of hours emergencies only please call 01530 83 33 73

Choice Based Lettings Update

Our Choice Based Lettings Scheme is running as normal.

However because of the need to follow guidance and the impact of measures on staff availability it is sometimes taking longer than normal for properties be made ready to let. 

If you need accommodation quickly you should ring us on 0800 9520079 during working hours or email housing.choices@nwleicestershire.gov.uk

Parks, playgrounds and outdoor gyms

Our parks and playgrounds are open for everyone to safely enjoy. If you are using these spaces please ensure you a following Government social distancing and hygiene advice.

Coalville Park tennis courts and multi-use games area (MUGA) are closed due to national restrictions. Our outdoor gym equipment is also unavailable.

Car parking

Council car parks remain free for NHS staff members, health and social care workers and NHS Volunteer Responders when on official duty. This will help support these key workers whilst they carry out essential work in our communities.

Eligible staff can get a free Government parking pass from their employer, NHS Trust or the Royal Volunteering Society.

If you are struggling to obtain a free parking pass from your employer and you think you are eligible, please contact us by emailing parking@nwleicestershire.gov.uk or telephone 01530 454545 and we will assist you.

For further information on the scheme, please visit the NHS free parking website.

Public toilets

Our public toilets in Coalville and Ashby de la Zouch town centres are available with charges removed to reduce hand contact and the need to use coins at the entrances.

Coalville public toilets will be open on Tuesdays, Fridays and Saturdays, 10am till 3pm.

Ashby public toilets will be open on Thursdays, Fridays and Saturdays, 10am till 3pm.

Newmarket, Coalville

Newmarket, on Marlborough Square in Coavlille, is operating as normal.

If you are a business and interested in having a stall in the market, please contact markets@nwleicestershire.gov.uk , call the market office on  01530 454773 or message us on Facebook.

Leisure services

Ashby Leisure Centre and Lido and Hermitage Leisure Centre are open.

All the community classes our leisure services team runs are cancelled due to the social distancing policy that the Government has put in place. This includes our popular Steady Steps programme.

A virtual timetable of activities has been set up to help you keep moving.

Committee meetings

Wherever practical our meetings now take place online and are accessible to be viewed by the public.

Check our calendar of meetings for the latest information - each virtual meeting will have a link available.

Our events

Many events are going ahead across North West Leicestershire - visit our What's on pages to see what's happening

Ashby Tourist Information Centre will be closed for the foreseeable future.

Social media

The following Twitter accounts will be regularly posting out the latest factual advice and information related to COVID-19:

  • Public Health England (@PHE_UK)
  • Department of Health and Social Care (@DHSCgovuk)
  • North West Leicestershire District Council (@NWLeics)
  • NHS England (@NHSEngland)
  • Leicestershire Police (@leicspolice)
  • Leicestershire Fire and Rescue Service (@LeicsFireRescue) 
  • West Leicestershire Clinical Commissioning Group (@west_lei_ccg)
  • Leicestershire County Council (@LeicsCountyHall)
  • Foreign Office (@foreignoffice)

Last updated: Wed 3 May, 2023 @ 17:25