District council services

We have robust preparations in place and our priority is to keep all our key services running and support our communities in every way we can.

We’ll post regular updates on this page to keep you informed of how our services are running.

Please remember that services such as education, roads and adult social care are services provided by Leicestershire County Council

Customer services and contacting us

Our council offices remain closed to visitors in the interests of the health and wellbeing of staff and customers - we are prioritising phone and email contact. If absolutely essential you may be offered a face to face appointment.

Many of our services are available online through MyAccount - this is the quickest and easiest way to access the majority of our services.

Alternatively, please contact us on 01530 454545 or by email at customer.services@nwleicestershire.gov.uk - our lines are open between 8.45 am and 5pm Monday to Friday except Thursdays when we are open 9.30am and 5pm.

Waste collections

Vehicle breakdowns, Covid outbreaks and the sheer volume of post-Christmas waste is putting a lot of pressure on our waste teams currently.

Our teams are working harder than ever and we’re pleased to say our waste and recycling collections are not affected.

In the short term we may be a little slower collecting the fly tips you report, delivering new bins you request and have longer wait times on bulky waste collections.

Please bear with us – and please don’t litter or fly tip! If you see offences committed – still report them online – we may just be a little slower at responding than normal. Thank you for your support.

Unemptied red boxes? Due to recent health and safety concerns, glass will only be collected when it is separated from your plastic/cans/tins. Find out more.

Please note, we are unable to take side or additional waste next to black bins. We are not able to offer this as we only have the staffing and operational capacity to empty waste from inside black bins. We thank customers for their understanding.

Further information and updates on our recycling and waste collections.

Council Tax flexibility

Please visit our specialised webpage for more information.

Struggling to pay council tax and/or rent?

Find out about the help that may be available, the payments we're processing automatically, and how to make a new Universal Credit Claim.

Housing Advice and Homelessness

Housing advice is being undertaken by phone only. If you have nowhere safe to stay or are worried that you may be at risk of becoming homeless you can speak to us by calling freephone 0800 9520079 during working hours. You can also email housing.choices@nwleicestershire.gov.uk  and we will call you back.

Please also see our webpages for useful information that may help with your housing situation.

Please note that we are not able to issue food bank vouchers at this time but you can contact local food banks direct to ask for support.

For out of hours emergencies only please call 01530 454789

Choice Based Lettings Update

We are only advertising social housing through our Choice Based Lettings Scheme on a limited basis. If any properties do become available and cannot be matched to someone in urgent need then they will be advertised on a Thursday as per normal.

We advise that people seeking housing check the website regularly to see if properties have become available. Please note that it may take longer than normal for bids to be processed and an offer to be made. Property viewings and tenancy start dates are also affected by the current situation.

New applications to join the Council’s Choice Based Lettings Scheme are still being taken although it is taking longer than 10 working days to process applications and review supporting evidence.

Parks, playgrounds and outdoor gyms

Our parks and playgrounds are open for everyone to safely enjoy. If you are using these spaces please ensure you a following Government social distancing and hygiene advice.

Coalville Park tennis courts and multi-use games area (MUGA) are closed due to national restrictions. Our outdoor gym equipment is also unavailable.

Car parking

Council car parks remain free  for NHS staff members, health and social care workers and NHS Volunteer Responders when on official duty. This will help support these key workers whilst they carry out essential work in our communities.

Eligible staff can get a free Government parking pass from their employer, NHS Trust or the Royal Volunteering Society.

If you are struggling to obtain a free parking pass from your employer and you think you are eligible, please contact us by emailing parking@nwleicestershire.gov.uk or telephone 01530 454545 and we will assist you.

For further information on the scheme, please visit the NHS free parking website.

Public toilets

Our public toilets in Coalville and Ashby de la Zouch town centres are available with charges removed to reduce hand contact and the need to use coins at the entrances.

Coalville public toilets will be open on Tuesdays, Fridays and Saturdays, 10am till 3pm.

Ashby public toilets will be open on Thursdays, Fridays and Saturdays, 10am till 3pm.

Coalville Market 

While national lockdown restrictions are in place, Coalville Market will host essential traders on the following days:

Tuesday 8am to 2pm

Thursday - Fruit and veg only - 6.30am to 2.30pm.

Friday - 6.30am to 2.30pm

Saturday - closed

If you are a business and interested in having a stall in the market (starting from just £10 per day...) Please contact markets@nwleicestershire.gov.uk , call the market office on 01530 454773 or message us on Facebook.

Leisure services

Hood Park Leisure Centre and Hermitage Leisure Centre are closed in line with national lockdown guidance This is also the case at Measham Leisure Centre, Ibstock Leisure Complex and the facility at Castle Donington College.

All the community classes our leisure services team runs are cancelled due to the social distancing policy that the Government has put in place. This includes our popular Steady Steps programme.

A virtual timetable of activities has been set up to help you keep moving.

Committee meetings

Wherever practical our meetings now take place online and are accessible to be viewed by the public.

Check our calendar of meetings for the latest information - each virtual meeting will have a link available.

Our events

Ashby Tourist Information Centre will be closed for the foreseeable future.

Social media

The following Twitter accounts will be regularly posting out the latest factual advice and information related to COVID-19:

  • Public Health England (@PHE_UK)
  • Department of Health and Social Care (@DHSCgovuk)
  • North West Leicestershire District Council (@NWLeics)
  • NHS England (@NHSEngland)
  • Leicestershire Police (@leicspolice)
  • Leicestershire Fire and Rescue Service (@LeicsFireRescue) 
  • West Leicestershire Clinical Commissioning Group (@west_lei_ccg)
  • Leicestershire County Council (@LeicsCountyHall)
  • Foreign Office (@foreignoffice)
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Last updated: Fri 8 January, 2021 @ 12:34