Automated payments line: 01530 454730 or alternatively call 0161 6212979
You can pay for any of these things 24 hours a day, 7 days a week, by calling our automated payments line.
- Council tax
- Housing rent
- Business rates
- 'Sundry debtor' invoices (such as business waste collection, Piper Lifelines, paying back Housing Benefit overpayments and more)
YOU WILL NEED:
- The unique payment reference number for the payment you are making
- Your debit/credit card details.
Once you have made your choice of payment, follow the pre-recorded messages and prompts.
Speak to a person
If you need help to make a payment over the phone, or need to talk to us about other issues at the same time, then call our Customer Service team on 01530 454545 (office hours only - find out more).
Our advisor will use the online payment service on your behalf to process the payment.
Barcoded invoices can be paid at any Post Office or PayPoint outlet just like barcoded bills. Some invoices may also offer payment by bank giro credit slip as well. But if the bank giro credit is completed the Post Office may make a charge (currently £2.40), so to avoid being charged please DO NOT complete the giro slip, and ask to pay by barcode.
Many council bills and invoices can now be paid by Direct Debit. If you have a bank or building society current account this is often the easiest way to pay. Some services may also offer payment by Standing Order as an alternative.
For details of which bills can be paid by Direct Debit and to how to set one up please see our Direct Debit page.
Unfortunately not. All payments need the barcode to ensure your payment gets to your account and outlets will be unable to process your payment without it.
No. You are fully protected by the guarantee which states that we must advise you in advance of changes to the amounts and the due dates.
If you pay by cheque or debit card you should retain your receipt until the payment shows as paid on your bank statement. If you pay by cash we recommend you keep your receipt until you next confirm your balance, or until your next bill arrives, or for 12 months, whichever is soonest.
Payments will usually take two working days to reach your account (i.e. excluding Saturday, Sunday and Bank Holidays), so please make sure you pay in good time, before your Council Tax, Business Rates, Rent or invoice is due.
No. Standing Orders require you to change the amount each time your payments change. With Direct Debit the amount changes automatically, even from year to year and you are protected by the guarantee.
Banks and post offices often charge bill payers an administration fee for accepting payments made using a payment book or giro credit.
When paying with barcoded bills there will be no charge for customers paying by cash, cheque or debit card at post offices and no charge for paying by cash at PayPoint outlets.
Barcoded bills also generally offer a wider choice of payment locations and opening times.
Simply contact us and we will arrange for a replacement to be sent.
Cash payments can be made for FREE at all PayPoint outlets (some may also accept debit cards, but may charge you for this), while at Post Offices you can pay by cash, cheque or debit card for FREE if they scan the barcode.
But if the bank giro credit is completed the Post Office may make a charge, so to avoid being charged please DO NOT complete the giro slip, and ask to pay by barcode.
Last updated: Mon 7 November, 2016 @ 12:13