Skip to Content

Cookies

We use some essential cookies to make this website work.

We would also like to set additional cookies to understand how you use this website and improve Council services.

We also use cookies set by other sites to help us deliver content from their services.

View cookies
  • Accessibility
  • |
  • |
  • Font Size:
  • |

Future of Hermitage Recreation Ground and former leisure centre site | Complete the online survey

Tickets for Cinema in the Park are now available | View the line-up and buy tickets.

North West Leicestershire District Council

  • Login or Register
  • Home
  • |
  • Jobs
  • |
  • Contact Us
  • |
  • A-Z of Services
  • Apply For It Apply For It
    • Supply to us
    • Grants and funding
    • Building Control
    • Free Tree Scheme 2021
    • Applying for planning permission
    • Working for us
    • Allocations Policy
    • Apply for benefits
    • Council Tax discounts
    • Housing Register
    • Business rates relief
    • Disabled facilities grants
  • Pay It Pay It
    • Pay your Council Tax
    • Paying the rent
    • Direct Debit
    • View and pay for services from us online
  • Report It Report It
    • Asset Management and Housing Repairs
    • Request a new, replacement or bin repair
    • Make a complaint, comment or compliment
    • Report anti-social behaviour
    • Report litter
    • Report a change in circumstances Council Tax
    • Report a planning enforcement issue
    • Report a private sector housing issue
    • Report a dead animal
    • Report dog fouling
    • Report graffiti
    • Book a pest control treatment
    • Report fly tipping
    • Report illegal advertising
    • Report waste bins left out
    • Missed waste collection
    • Report a food problem
    • Report a change in circumstances - benefits
    • Privacy policy
    • Environmental nuisance complaints
    • Report a stray dog
  • Request It Request It
    • Asset Management and Housing Repairs
    • Request additional or replacement recycling containers
    • Moving house - need bins?
    • Order bins for a newly built home
    • Book a pest control treatment
    • Requesting Information
    • My Account – manage your services online
    • Additional black bin request
    • Assisted collection service request
    • Moving house – need recycling containers?
    • Privacy policy
    • Bulky waste collections
    • Pest Control
  • Your Account Your Account

Housing advice

Home » Residents » Housing » Housing advice

Top tasks:

  • Advice and Assistance
  • Allocations Policy
  • Domestic abuse
  • Homelessness
  • Need a home?

Our Housing Choices Team offers free specialist advice and assistance on housing matters to anybody in North West Leicestershire who needs it. We can offer advice to all types of householders, including people who own their own home.

The Housing Choices Team can also help if you are struggling with your essential day to day needs. We work with local charities and groups that provide help such as food banks and second-hand furniture and white good providers. Help with essential needs.

You can access the Housing Choices service by contacting us by phone or email or visiting the Council Offices during working hours.

Looking for a council or a housing association home? 

We have a 'choice based lettings' system, where you bid for properties - but only once you've joined the housing register. Find out more by visiting www.nwlhomes.org

Related Documents (2)

  • Housing choices service standards (Word Document, 0.1 Mb)
  • Housing Choices Privacy Notice (Word Document, 0.1 Mb)

Related Links (6)

  • NWL Homes - apply for social housing
  • Shelter
  • Citizen's Advice
  • National Homeless Advice Service
  • Centrepoint - youth homelessness advice
  • Veteran's Gateway

Frequently Asked Questions (6)

Can you refuse to accept me onto the housing register?

There are some people who are not eligible or do not qualify  to be included on the housing register. These are

  • people who are subject to Immigration Control under the 1996 Asylum and Immigration Act
  • people from abroad who are not subject to immigration control but who are not habitually resident in the UK, the Channel Islands, the Isle of Man or the Republic of Ireland
  • people (including members of their household) whose behaviour makes them unsuitable to be a tenant
  • Certain home seekers with the financial means to meet their own housing need
  • Home seekers who lack the mental capacity to enter into and sustain a tenancy agreement
  • Home seekers from outside the sub-region – other than in exceptional circumstances, home seekers from outside the sub-region who have no local connection to any of the seven partner local authorities within the sub-region, and who are not existing tenants of a social housing provider, will not qualify for social housing.

For more detailed information contact Housing Choices Team

How will I know where to view the properties advertised each week and how to bid for them?

When your housing register application has been checked and activated, we will let you know by email or letter and will send out a Choice-based Lettings Scheme Guide.

This will explain in detail where you can view homes that are advertised and how to bid for any that you are interested in and would be eligible for.

Help will also be available from our Housing Choices Team and our website.

What do I do if my circumstances change after I have completed my new form?

It is important that you tell us of any changes in your circumstances so that we can amend your housing application.  We will tell you if this results in your housing priority moving to a different band. 

If you change bands your registration date may change.  We will make checks before confirming any offer of accommodation and if your circumstances are different to those on your application form, the offer may be withdrawn and your application suspended until you have provided details of your new circumstances.

What happens once I've sent in my housing application form?

Once we have received your housing application form we will check that all the information and documents requested have been sent in. If anything is missing we will contact you to let you know.

Provided we have all the information needed, your details will normally be put onto the computer system within 10 days of receiving all your supporting evidence and then assessed in relation to your housing need.

You will be placed in one of four bands (Priority, High, Medium or Low). Priority band represents the highest need to move while the low band is the lowest priority.

Once we have assessed your housing need, we will send you an email or a letter advising you which band you have been placed in, your home seeker registration number, and what type and size of property you are eligible to apply for.

If you disagree with the assessment, the letter will explain how you can ask for a review.

  

   

     

What if I don’t have any photo identification?

Photographic proof of identity will normally be required in every case e.g. by supplying a copy of your photo driving licence, valid Passport or bus pass etc. If you have no photo ID, a copy of your original Birth Certificate or National Insurance Card will be accepted provided it is accompanied by a passport sized photo that is countersigned on the back by someone who can confirm your identity.

Please do not send your original photo I.D

Will I need to renew my application each year?

Yes. Once a year, normally on the anniversary of your housing application, you will be sent a renewal form, which you must complete and return by the due date stated on the letter.

If you do not return the form, we will write and tell you that your housing application will be cancelled.

Last updated: Fri 13 September, 2019 @ 11:47

  • Home
  • Residents
  • Housing
  • Housing advice
    • Homelessness
    • Advice and Assistance
    • Struggling to pay the mortgage?
    • Help with food and essential items
    • Advice for private tenants
Follow @NWLDCHousing

Contact

Housing Choices Team

Telephone:
0800 183 0357 (Choice based lettings enquiries)
0800 952 0079 (housing advice/homelessness)
01530 454789 (Emergency out of hours service)
Online:
Contact Housing Choices Team

My Location

Enter your house number and your street name or postcode for more localised information

Customer Services Hotline

01530 454545

North West Leicestershire District Council, Council Offices, Whitwick Road, Coalville, Leicestershire, LE67 3FJ

See us on a mapContact us online

A-Z of services

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
  7. G
  8. H
  9. I
  10. J
  11. K
  12. L
  13. M
  14. N
  15. O
  16. P
  17. Q
  18. R
  19. S
  20. T
  21. U
  22. V
  23. W
  24. X
  25. Y
  26. Z
  27. See all

Contact us

Address:
North West Leicestershire District Council
Council Offices
Whitwick Road
Coalville
Leicestershire
LE67 3FJ
Telephone:
01530 454545
Email:
customer.services@nwleicestershire.gov.uk
  • Follow us on Twitter
  • Like us on Facebook
  • Subscribe to us on YouTube

Latest news

Important advice to keep people safe as heatwave temperatures soar again in Leicestershire

Press release about measures during the heatwave shared on behalf of the Local Resilience Forum f...

5 hours ago

Three young market traders showcase business ideas ahead of regional final

Finalists from young traders markets in North West Leicestershire will soon be heading to Wolverh...

2 days ago

Broomleys Cemetery receives the coveted Green Flag Award

North West Leicestershire District Council (NWLDC) has received a Green Flag Award for its Brooml...

1 week ago

New hive of activity for local buzz-ness thanks to council grant

A former engineer obsessed by bees, who decided to change his career overnight, has become beekee...

1 week ago

Groups to embed new life in North West Leicestershire

Community groups in North West Leicestershire are being encouraged to apply for funding to help l...

2 weeks ago

Our tweets

Looking for something to do with friends and family? Why not try Ashby Artisan Market. At North Street car park in Ashby every third Saturday of the month, offering local food, drink, crafts and art. 📅 Saturday 20 August ⏲ 9am – 2pm

2 hours ago

Unfortunately due to a lack of interest, we've decided to cancel the Commonwealth Games Fun Day on 18 August (postponed from 28 July). To stay up to date with lots of other sessions and programmes we offer, make sure to follow @nwlhealth

5 hours ago

Full yellow bag? Extra cardboard that doesn’t fit in the yellow bag can be put out next to the yellow bag. Please make sure it is flattened to no larger than 2ft x 2ft ♻ You can also order extra yellow bags online: nwleics-self.achieveservice.com/en/AchieveForm… #recyclemore

20 hours ago

Are you tired of the same old holidays? If you’re looking to escape the everyday, explore the county with a fitcation. From outdoor swimming to skydiving, family fun on the fairway or learning a new skill, there’s something for everyone. Find out more visitleicester.info/fitcation

20 hours ago

Although we’re not expecting temperatures like we experienced in the heatwave last month, it is still going to be very hot and will last longer than the one we saw in July. 🥵 Stay hydrated folks and keep an eye on anyone who could be vulnerable in the heat.

1 day ago

We are looking to recruit a Senior Housing Officer. Want to find out more? Visit: nwleics.gov.uk/pages/jobs_and… #Leicester #Leicestershire #Coalville #EastMidlands #Midlands #JobSeeker #Job #Jobs

1 day ago

🌸🌷 Green shoots grant scheme 🌸🌷 Community groups and parish councils can apply now to receive funding towards flowering bulbs. The scheme aims to brighten up our communities and increase biodiversity across the district. Apply by Friday 23 September nwleics.gov.uk/greenshoots

1 day ago

Please don't put brown paper in the blue bag - recycle it in the yellow bag with your cardboard instead📦♻ This is because brown paper affects the quality of recycled paper at the mill we send it to. To find out more, please visit nwleics.gov.uk/recycling_paper #recyclemore #nwleics

2 days ago

Business owners from our local young traders’ events in May are preparing for @marketsmatter regional finals this Saturday (13 August). If they’re successful, they could then go on to battling it out in the national final over the August bank holiday. nwleics.gov.uk//news/2022/08/…

2 days ago

  • Home
  • |
  • Back to top
  • |
  • Contact us
  • |
  • Jobs
  • |
  • Accessibility
  • |
  • Terms & conditions
  • |
  • Privacy & cookies
  • |
  • Customer account
  • |
  • Staff remote login

Website designed and developed in Leicestershire by Cuttlefish

Certified Accessible by the Shaw Trust
Cyber Essentials Plus
Investors in People