Taxis are invaluable for many people including the elderly and disabled.  They are often the only accessible and flexible transport option for door to door journeys. Therefore, the attitude of drivers and their understanding of disabled people are vital.

Under Part 3 of the Disability Discrimination Act 2005 operators of the transport services including taxis are to ensure that they do not unreasonably discriminate against disabled people.

It is  a condition on a driver's licence that all drivers will undergo Disability Awareness Training during the first year of their licence. Failure to do this will mean you are unable to renew your licence.  Training can be booked via the Blue Lamp Trust https://www.bluelamptrust.org.uk/  

It is likely that 'Mystery Shoppers' will also be employed to monitor industry performances.

Last updated: Mon 5 September, 2022 @ 09:23