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Taxis are invaluable for many people including the elderly and disabled.  They are often the only accessible and flexible transport option for door to door journeys. Therefore, the attitude of drivers and their understanding of disabled people are vital.

Under Part 3 of the Disability Discrimination Act 2005 operators of the transport services including taxis are to ensure that they do not unreasonably discriminate against disabled people.

It is now a condition on a driver's licence that all drivers will undergo Disability Awareness Training during the first year of their licence. Failure to do this will mean you are unable to renew your licence.   

We are currently arranging training and drivers will be notified when it is available. This course aims to reduce the discrimination sometimes experienced by disabled travellers which is often caused by lack of awareness or ignorance rather than intent.  

It is likely that 'Mystery Shoppers' will also be employed to monitor industry performances.

Disability Awareness Training - Frequently Asked Questions for Taxi Drivers (PDF Document, 0.1 Mb)

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