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Your deals with all aspects of the tenancy. We give all new tenants a copy when they first sign-up. Keep it somewhere safe. It's also available on this page.
Frequently Asked Questions (1)
We, or the contractors working for us will:
- Help you identify the repair needed
- Tell you the maximum time we will take to complete the repair
- Offer you an appointment for all urgent and routine repairs at a time that is convenient to you
- Write to you by post and confirm details of your repair,as well as any appointment that we made for you
- Take care to protect your furnishings while doing repairs
- Tidy up mess and remove rubbish within two working days of finishing the repair
- Inspect ten per cent of all completed repairs to check the quality of work
- Monitor our performance and quality of service and publish performance figures
Last updated: Tue 13 February, 2018 @ 16:18