You must take reasonable care of your home both inside and out and you must report any repairs to our Housing Response Team.
This will help stop the damage getting worse and allow us to get repairs done as quickly as possible.
You are also responsible for:
- Decorating the inside of your home
- Internal fittings(things like curtain rails and light bulbs)
- Anything which you have installed yourself
- Items you damage or break
- Keeping your garden and any shared areas clean and tidy.
- Maintenance of any tree which is within the boundary of your property
You are also responsible for other minor repairs such as:
- Changing fuses
- Repairing doorbells or knockers
- TV aerials(except communal ones)
- Renewing plugs and chains on sinks and baths
- Cleaning warm air grilles.
Any accidental damage caused by you, your family, or visitors to your property will be your responsibility.
In addition, you are also responsible for any work you request we do to get you back into your home if you are locked out.
We strongly advise you to take out your own insurance against loss of, or damage to, your belongings, including re-glazing broken windows and renewing locks when keys are lost.
Our contents insurance scheme provides cover for any accidental breakage of the external glazing of your home. The scheme also covers replacement of locks for external doors or burglar alarms if keys are lost.
- How your consumer unit works (Word Document, 1.82 Mb)
- How your central heating programmer or time clock works (Word Document, 2.05 Mb)
- How your gas boiler works (Word Document, 1.77 Mb)
- Looking after your roomheater (PDF Document, 1.09 Mb)
- Equality Impact Assessment - Repairing and Improving Your Home (PDF Document, 0.1 Mb)
- Solid Fuel Appliances - Essential Information (PDF Document, 0.22 Mb)
- Tenancy Agreement (Word Document, 0.16 Mb)
- Tenants Handbook - Repairs (PDF Document, 0.11 Mb)
- The Right to Repair (PDF Document, 0.11 Mb)
We, or the contractors working for us will:
- Help you identify the repair needed
- Tell you the maximum time we will take to complete the repair
- Offer you an appointment for all urgent and routine repairs at a time that is convenient to you
- Write to you by post and confirm details of your repair,as well as any appointment that we made for you
- Take care to protect your furnishings while doing repairs
- Tidy up mess and remove rubbish within two working days of finishing the repair
- Inspect ten per cent of all completed repairs to check the quality of work
- Monitor our performance and quality of service and publish performance figures
Last updated: Mon 6 November, 2017 @ 15:27