North West Leicestershire District Council is working to help support, advise, guide and co-ordinate groups and people who are volunteering to help others in the district during the coronavirus pandemic. 

In addition to the 1.5m people nationwide identified and offered support through the Government’s ‘shielding’ scheme, we know there will be many others in our communities who need help during these times. 

– and many other teams of people – to co-ordinate a district-wide response so that the vulnerable and isolated in our communities can get the help they need.

I need support - Test and Trace

The new Test and Trace Support Payment scheme has launched offering financial support if you meet the qualifying criteria and will suffer a financial loss after being told you must self-isolate by the NHS test and trace system. Details of eligibility and how to claim are available on our dedicated page 

More advice and support available to all

If you are in self isolation, vulnerable and have no family or friends to assist - you can contact many of these community groups directly to ask for support.

Alternatively, you can contact us so we can connect you with the support you need. Our online form is the quickest and most effective way of getting support. If you are unable to fill out the form, please call us on 01530 454377 (9.30am to 5pm weekdays) or email

We've created a network of webpages that will be useful to you and your families in locating the support you might need during the coronavirus pandemic. The following links contain lots of information and will help signpost you to find the help you need.

I'd like to volunteer

If you would like to volunteer to support this community effort, please register directly with your local group or 

If you do not hear back it is likely that the demand is being met but Voluntary Action Leicestershire (VAL) will keep you on their system and if things change they will be in touch.  If things change for you please contact VAL to let them know. 

Activities the community groups hope to support vulnerable people with could include: 

- Collecting and delivering medication

- Shopping and delivering essentials

- Offering phone calls to those that feel isolated.

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Last updated: Wed 7 October, 2020 @ 16:12