Test and Trace

The Test and Trace Support Payment scheme offers financial support if you meet the qualifying criteria and will suffer a financial loss after being told you must self-isolate by the NHS test and trace system. Details of eligibility and how to claim are available on our dedicated page 

Self-isolation - Are you ready?

Anyone with Covid-19 symptoms or a positive test result should stay at home and self-isolate immediately. If you need to self-isolate, make sure you’re prepared from the beginning:


If you're self-isolating, you shouldn't go shopping, so consider how you would get food if you needed it -have a backup plan.

Talk to neighbours, friends or relatives in advance and ask if they could shop for you if needed. Register for online delivery if you can so you’re ready to order should you need it.  If you don’t have internet access, is there someone you know who does that could do this for you?

It’s a good idea to plan your meals ahead so you know whether you have enough food to last you, as well as any family members or pets.

Medication and Essentials

Make sure you have enough medication for you and anyone you live with.

If you’re running low, or you need to collect a prescription, ask a neighbour, friend or relative or relative to pick it up and bring it to your house.  Have this conversation in advance so you know who to ask.

Alternatively, order online in plenty of time.

Check you have enough soap, toiletries, and cleaning products to get by.


If you care for another adult, talk to a trusted person who could take over your care responsibilities if needed, or contact your council’s Adult Social Care on Leicestershire County Council 0116 305 0004.

If you have children that need taking to school and picking up, do you have a trusted person who can do this for you? Lots of parents/guardians will be in the same situation so have the conversation in advance.


During self-isolation you won’t be able to exercise your dog yourself, anywhere except your own garden.

Talk to neighbours, friends or relatives in advance and find out who could do this for you.


If you pay bills in person consider how you will do this if you are isolating, can it be carried out over the phone, online or do you have a trusted person who can do it for you?

If necessary, when isolating inform the companies or services of your situation as soon as possible.

Mental health

Look after yourself and don’t be afraid to ask for help if you need it. Visit nhs.uk for mental health and wellbeing advice.

More advice and support available to all

If you are in self isolation, vulnerable and have no family or friends to assist - you can contact many of these community groups directly to ask for support.

Alternatively, you can contact us so we can connect you with the support you need. Call us on 01530 454545 (9.30am to 5pm weekdays) or email support.needed@nwleicestershire.gov.uk

We've created a network of webpages that will be useful to you and your families in locating the support you might need during the coronavirus pandemic. The following links contain lots of information and will help signpost you to find the help you need.

I'd like to volunteer

If you would like to volunteer to support this community effort, please register directly with your local group or Voluntary Action Leicestershire (VAL).

If you do not hear back it is likely that the demand is being met but VAL will keep you on their system and if things change they will be in touch.  If things change for you please contact VAL to let them know. 

Activities the community groups hope to support vulnerable people with could include: 

- Collecting and delivering medication

- Shopping and delivering essentials

- Offering phone calls to those that feel isolated.

Last updated: Wed 22 December, 2021 @ 16:37